Customer Service -Fire Industry

Customer Service – Fire Industry

Company: Private Advertiser Location: Bayswater North Work Type: Full-time Salary: $75,000 – $85,000 per year Work Arrangement: Onsite

This role requires a dynamic and dedicated individual to join our Customer Service & Administration team within the Fire Industry. As a key team member, your responsibilities will include, but are not limited to:

• Collaborating closely with the Company Director.
• Effectively managing workloads, encompassing calls, emails, quotes, and job calls.
• Supporting other team members in a professional and positive manner.
• Ensuring high-quality customer service delivery.
• Addressing service-related issues, liaising with staff or clients as required.
• Assisting the service department and supporting technicians in the field with reactive ad hoc client work requests.
• Handling general administration duties.

To be successful in this position, you will possess:

• Strong written and verbal communication skills.
• Demonstrated organisational skills, including the ability to plan your own workload.
• A positive attitude, strong work ethic, and an enthusiastic commitment to continuous growth and achievement.
• Administration proficiency with a focus on delivering high-quality customer service, data entry, and general office duties.
• Patience, initiative, and a multitasking aptitude.
• Attention to detail.
• Technical expertise with proficiency in the Microsoft Office suite.

Previous experience working with facility managers, owners corporations, real estate agents, or programmed maintenance companies is desirable but not essential.

If you are excited by this opportunity and meet the outlined requirements, please click “apply” and submit your resume and a cover letter detailing your relevant experience and your interest in joining our team.

Only shortlisted candidates will be contacted.