Customer Service

Customer Service Operator

Company: Freelance Recruitment (on behalf of a large National Transport Company) Location: Underwood Work Type: Full-time, Permanent Salary: $32.88 Per Hour + Super Hours: 8:00 am to 4:00 pm, Monday to Friday Work Type: Onsite

Freelance Recruitment is seeking a reliable, genuine, hardworking, and experienced Customer Service Operator for a full-time, permanent position at our client's Underwood depot. This role offers a stable opportunity within the essential services industry, providing a safe and professional working environment with onsite parking.

Key Responsibilities:

• Handle inbound calls and manage two-way radio communications.
• Maintain high standards of customer service through effective and timely management of internal and external stakeholders.
• Manage multiple tasks concurrently.
• Liaise with management on daily operational matters.
• Understand and document systems, processes, and procedures.
• Process incoming and outgoing correspondence, including timely responses, follow-ups, escalations, and preparation of outgoing materials.
• Accurately and efficiently process documentation.
• Undertake other general administration duties as requested.

The Candidate: The successful applicant will be:

• Reliable, genuine, and hardworking.
• Possess the ability to learn quickly and demonstrate a willingness to undertake any task.
• Have excellent problem-solving and time management skills.
• Exhibit excellent communication skills.
• Show exceptional attention to detail.
• Have well-developed time management and organisation skills to effectively manage workload, priorities, and meet deadlines.
• Be proficient with Microsoft Office suite programs and able to develop proficiency with in-house corporate systems.
• Demonstrate well-developed people and relationship skills, with the ability to work effectively in a team environment, communicate at all organisational levels, contribute to a positive work environment, and maintain a strong focus on quality customer service.
• Have demonstrated relevant experience in a similar role or a role requiring a similar skill set.

Benefits:

• Opportunity to work with a large National Company.
• A safe, professional working environment.
• Career development, training, and growth opportunities.
• Stability within the essential services industry.
• Full-time, permanent role.
• Onsite parking.

To Apply: Please forward a current Resume and Letter of Application outlining your experience to Jenny Cogar at FREELANCE RECRUITMENT via email: jen••@freelancerecruitment.com.au.

Please note that due to the volume of applications received, only shortlisted candidates will be contacted. Applicants must have full work rights for Australia to be considered for this position.