Customer Service & Hire Coordinator

Customer Service & Hire Coordinator - Permanent Part-Time

PennyGranny™ is a rapidly expanding portable building hire company with clients across Queensland, New South Wales, and Victoria. We focus on providing high-quality portable building solutions, underpinned by dependable customer service and a practical, solutions-oriented approach.

We are seeking a friendly, organised, and proactive Customer Service & Hire Coordinator to join our team and contribute to our continued delivery of outstanding client experiences.

About the Role As the Customer Service & Hire Coordinator, you will serve as the primary contact for our customers, ensuring each hire proceeds smoothly from initial inquiry through to delivery and ongoing support. This is a varied, people-centric role with dynamic daily tasks. Your responsibilities will include communicating with customers, coordinating hire bookings, monitoring job progress, supporting the broader team, and ensuring prompt, professional service for every client. You will play a key role in maintaining the efficiency of our daily operations, whether assisting with a delivery, responding to customer inquiries, or updating job details in our CRM.

Hours School Hours Monday to Friday | School hours (flexible start) or Part-Time 3 days per week (Monday, Tuesday, Wednesday) | 9:00 am – 5:00 pm

Key Responsibilities

• Act as the friendly first point of contact for customers via phone and email.
• Respond to customer hire inquiries professionally and in a timely manner.
• Assist in the coordination of hires, bookings, deliveries, and collections.
• Keep customers informed throughout the hire process.
• Maintain accurate customer and job records using Zoho CRM.
• Support the wider team with day-to-day operational and administrative tasks.
• Contribute to delivering a positive customer experience from start to finish.

About You We are looking for an individual who enjoys working with people, takes pride in organisation, and thrives in a fast-paced environment.

Experience in customer service, administration, hire, property management, or logistics will be highly regarded.

You will also possess:

• Experience in logistics, scheduling, operations coordination, hire, or property rentals is highly valued.
• Excellent communication skills, both written and verbal.
• Strong organisational skills, a practical, quick-thinking, and solutions-focused attitude.
• Confidence using computers and learning new systems.
• A willingness to work collaboratively and support the wider team.

Why You'll Love It Here

• 1-minute walk to the train station + free onsite parking.
• Genuine work-life balance with school hours or part-time flexibility.
• Modern office in Milsons Point with beautiful harbour views.
• Coffee machine, snacks, and a fully stocked drinks fridge.
• Friendly, supportive team culture.
• Opportunity to grow and develop your career as the business continues to expand.
• Be part of a company making a real impact in portable housing.

Ready to grow with us? Apply today!