Customer Service Manager - Belconnen

Customer Service Manager - Belconnen

The Good Guys is seeking a Customer Service Manager for a full-time, hybrid role based in Belconnen.

The Good Guys, established in 1952, aims to help families improve their lives for less through competitive pricing, renowned brands, and expert advice on home appliances and consumer electronics. With over 100 stores, an online presence, and The Good Guys Commercial division, we are committed to delivering outstanding value and customer service. We believe great careers begin at The Good Guys.

Why Join The Good Guys?

• Experience a dynamic and stimulating environment that values diversity, creativity, and new ideas.
• Receive competitive remuneration that may include sales commission and other incentives, acknowledging team efforts.
• Access career advancement prospects and extensive training and development programs through the broader JB Hi-Fi Group.
• Benefit from significant discounts across the JB Hi-Fi Group and exclusive offers via Beny, our team member benefits app.
• Eligible primary carers receive 12 weeks of paid parental leave, with a gift for new parents. We support flexibility through hybrid working arrangements for applicable roles.
• Utilise our Employee Assistance Program (EAP) for confidential counselling and wellbeing support for you and your family.
• Contribute to community impact through our Helping Hands workplace giving program.
• Support our commitment to sustainability, with a goal of achieving net zero carbon emissions by 2030 and ongoing efforts in waste reduction and recycling.

Job Description: Lead the delivery of exceptional in-store customer experiences by managing operational execution and promoting service excellence.

Key Responsibilities:

• Coach and enhance the knowledge and capabilities of Warehouse and Customer Service teams.
• Cultivate a positive store atmosphere to ensure excellent customer experiences, and effectively manage customer complaints and inquiries.
• Verify that the store adheres to all compliance and legislative requirements.
• Oversee store activities to ensure alignment with the business's core policies and standard operating procedures.
• Establish and manage effective warehouse inventory management processes and systems.

Key Competencies for Success in This Role:

• Customer Focus: Approaches all tasks with the customer's perspective in mind.
• Drives Results: Consistently achieves outcomes, even when facing challenges.
• Develops Talent: Identifies and nurtures talent to foster career growth and meet organisational objectives.
• Plans and Aligns: Plans and prioritises tasks to align with organisational goals.

Application Instructions: If this opportunity interests you, please click "apply" and submit your CV. All applications will be handled with strict confidentiality.

The Good Guys is an equal opportunity employer dedicated to fostering a diverse and inclusive workplace. If this role appeals to you, even if you don't meet every single criterion, we encourage you to apply.