Customer Service Manager

Customer Service Manager - Bondi Junction

Harvey Norman, a recognised Australian leader in home and lifestyle retail, is looking for a Customer Service Manager to join their Bondi Junction team. This part-time, onsite position focuses on delivering exceptional customer service.

Key Responsibilities:

• Oversee Harvey Norman customer repairs and servicing processes.
• Tag faulty products, coordinate with service agents and suppliers, and maintain the service database.
• Provide customers with timely updates on repair status, ensuring satisfactory timeframes and outstanding service.
• Handle departmental administrative tasks, including processing credit and debit invoices, claims, reconciliations, and finance paperwork in accordance with company procedures.
• Generate weekly reports on repairs and service jobs as requested by the Proprietor.
• Advise customers on stock arrivals and arrange deliveries as directed by the Proprietor.
• Maintain a Health and Safety conscious approach.

Requirements:

• Experience in a customer-focused, successful retail business, or the ability to work in such an environment.
• Previous experience in a high-volume administration role.
• Ability to manage multiple tasks effectively with a flexible, 'can-do' attitude.
• Demonstrated customer service expertise with strong communication and interpersonal skills.
• Capacity to think critically and manage your own workflow, exhibiting strong organisational and prioritisation skills.
• Familiarity with Australian Consumer Law is desirable.
• A friendly, outgoing, and approachable demeanour, with the ability to collaborate effectively within a team.
• Ability to serve customers while managing work tasks around their needs.
• A commitment to exceeding expectations through exceptional, customer-focused problem-solving.
• Experience in resolving customer complaints and making prompt decisions to ensure customer satisfaction and accurate, timely services.

What is Offered:

• Guaranteed base earnings.
• Generous staff discounts.
• Opportunities for career progression within a robust national brand, supported by a wide network for professional development.
• Recognition and rewards for good performance.
• A flexible and positive work environment.

To apply, please submit your application for consideration.