Customer Service Offcer

Customer Service Officer

Elements Recruitment is seeking a Customer Service Officer for a permanent, full-time position based in North Ryde. This role is onsite, with a salary range of AUD 70,000 - 80,000 per annum plus superannuation.

Join a market-leading FMCG business offering genuine career growth opportunities. If you are passionate about delivering exceptional customer service and thrive in a dynamic environment where no two days are the same, this role is for you.

We are partnering with a prominent Australian FMCG organisation that supplies high-quality products nationwide. Due to ongoing expansion, they require a Customer Service Officer to join their high-performing team. This position extends beyond typical customer service duties, placing you as a crucial link between customers, sales, production, logistics, and supply chain teams. Your focus will be on ensuring every order and customer interaction is managed with professionalism, accuracy, and care. If you enjoy problem-solving, relationship building, and significantly impacting the customer experience, your application is welcomed.

About the Role Reporting to the Customer Service Manager, you will play a vital role in supporting customers and ensuring the accurate and efficient processing of orders from initiation to completion. You will be part of a collaborative team environment where customer satisfaction is paramount.

Key Responsibilities

• Process a high volume of customer orders accurately and efficiently.
• Manage customer inquiries received via phone, email, and online portals.
• Resolve customer issues pertaining to orders, deliveries, and product inquiries.
• Process returns, credits, invoices, and order amendments.
• Liaise closely with Sales, Supply Chain, Logistics, Production, and Finance teams.
• Maintain accurate customer records within CRM and internal systems.
• Monitor customer orders and provide proactive updates.
• Assist with complaint resolution and customer satisfaction initiatives.
• Identify opportunities to support product sales and customer growth.
• Contribute to continuous improvement and service excellence initiatives.

About You To be successful in this role, you will possess:

• Previous experience in Customer Service, Order Processing, Sales Support, Call Centre, or Administration.
• Experience working within FMCG, Manufacturing, Distribution, Retail, Logistics, or Supply Chain environments.
• Exceptional communication and relationship-building skills.
• Strong problem-solving and conflict resolution abilities.
• High attention to detail and accuracy.
• The ability to manage multiple priorities in a fast-paced environment.
• Strong computer skills, including Microsoft Office and CRM/ERP systems.
• A positive, proactive, and customer-focused attitude.

What's On Offer

• A competitive salary package.
• A stable permanent opportunity with a market-leading organisation.
• A supportive and collaborative team culture.
• Opportunities for career development and progression.
• Exposure to multiple areas of the business.
• The chance to be part of a growing organisation with an excellent reputation in the market.

This is an excellent opportunity for an experienced Customer Service professional seeking to advance their career with a well-established and highly respected business. If you are looking for a role where your contributions are valued, your career can grow, and you can make a genuine impact daily, we encourage you to apply.

Interviews are being scheduled immediately. Don't miss this chance to join a successful and growing organisation where customer service excellence is central to its operations. Apply today.

For a confidential discussion, please contact: Senior Consultant: Dalia Chamaa Phone: 02 •••• •404 Email: dch••••@elementsrecruitment.com.au Website: www.elementsrecruitment.com.au

Elements Recruitment is committed to connecting individuals with suitable opportunities and assisting businesses in their growth through exceptional talent. We welcome applications from all backgrounds and can provide adjustments throughout the recruitment process if required.