Customer Service Officer

Customer Service Officer

Aussie Pacific is a prominent organisation within the wholesale uniform and garment sector, recognised for its superior products and dedicated customer support. We are seeking an enthusiastic and customer-centric Customer Service Officer to become part of our expanding team. This position is well-suited for individuals at the commencement of their customer service careers, eager to acquire knowledge, advance, and gain practical experience within the apparel and dye-sublimation industry. If assisting customers, thriving in a dynamic setting, and collaborating within a team appeals to you, we encourage you to apply.

About the Role

As a Customer Service Officer, you will serve as the primary contact for our clientele, playing a crucial part in ensuring a seamless and positive journey from initial inquiry through to final delivery.

Key Responsibilities:

• Responding to customer inquiries via telephone and email in a cordial and professional manner.
• Delivering precise and clear details regarding products, orders, and operational procedures.
• Accurately processing customer orders, returns, and exchanges.
• Maintaining and updating customer records within our established systems.
• Collaborating with internal departments (sales, production, logistics) to address customer concerns.
• Providing assistance with general administrative duties as necessitated.
• Managing customer issues and complaints with a focus on resolution.
• Acquiring knowledge of our dye-sublimation products and processes to effectively support customers.
• Identifying opportunities for upselling or cross-selling where suitable.

Requirements:

• Experience in customer service or administration.
• Strong communication abilities coupled with a positive, proactive outlook.
• High level of attention to detail and foundational data entry skills.
• Capacity to manage multiple tasks and perform effectively in a high-paced environment.
• Proficiency in using Microsoft Office Suite (Outlook, Word, and Excel).
• Demonstrated reliability, punctuality, and a robust work ethic.
• Full authorisation to work in Australia.
• Availability to work 5 days per week during standard business hours (8:30 am–5:00 pm).

Desirable, but not essential:

• Prior experience in apparel, uniforms, printing, or dye-sublimation.
• Familiarity with CRM or order processing systems.

What We Offer:

• Competitive remuneration.
• Full training and a structured onboarding process.
• Exposure to the garment and dye-sublimation industry.
• A supportive, friendly, and inclusive team atmosphere.
• Prospects for career advancement and development.

Location: Condell Park Work Type: Full-time Work Arrangement: Onsite