Customer Service Officer

Customer Service Officer

Eighty9 Limited is seeking a Customer Service Officer to join our Corporate Services team. This full-time, onsite position is based at our Hindmarsh Head Office and will be integral to our commitment to service excellence.

The Role The Customer Service Officer is responsible for providing professional reception and administration services at our Hindmarsh Head Office and Service Delivery site. This role is key to ensuring participants, staff, employers, and stakeholders receive efficient, friendly, and professional support. We are looking for a mature-minded individual with strong interpersonal and organisational skills, a friendly demeanor, and the ability to prioritise tasks effectively. The ideal candidate will thrive under pressure, demonstrate initiative, and be a flexible team player with a can-do attitude and the ability to communicate effectively with diverse jobseekers, employers, and colleagues.

Responsibilities include:

• Managing reception services, telephone enquiries, and shared inbox communications.
• Coordinating mail and courier services, and maintaining reception, meeting, training, and common office areas.
• Overseeing office and kitchen supplies, catering arrangements, and general office administration.
• Supporting training bookings, participant referrals, appointment confirmations, and accurate data entry.
• Preparing documents and providing administrative support, including printing, scanning, and filing.
• Assisting with property administration, maintenance coordination, contractor liaison, and expenditure processing.
• Supporting executive and organisational activities, including travel bookings, staff events, meetings, and training programs.

About You

• Relevant experience in an administrative role within the training or employment services sector is desirable.
• Proven ability to deliver high-quality administration and clerical services.
• Strong customer service skills, both over the phone and face-to-face.
• High attention to detail and accuracy in data entry and record keeping.
• Excellent organisational skills and ability to manage multiple tasks.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Word, Excel, Teams, email, and internet applications.
• The ability to work collaboratively within a dynamic team environment.
• A friendly, flexible, and proactive approach to supporting others.

Why join Eighty9 Limited We value our people and offer a range of benefits designed to support personal and professional growth, recognise achievements, and make our work meaningful. Key benefits include:

• Generous above-award salaries.
• Tax-free salary packaging benefits of up to $15,900, plus an additional $2,650 for Meals and Entertainment and Novated Leasing.
• Accrued Monthly Day Off for eligible employees.
• A Perkbox Subscription with a wide range of discounts, wellbeing resources, and lifestyle perks.
• A performance reward system that provides additional paid leave benefits.
• Access to our Employee Assistance Program (EAP).
• A well-structured, fully supported induction program, with further development and training provided.
• Professional team environment with support from an internal team of dedicated specialists.

About Us Eighty9 Limited (ABN 88 485 417 134 / ACN 668 673 121) is a Company Limited by Guarantee (CLG) and the parent entity of Status Employment Services. The wellbeing of our staff is our number one priority, and we have enjoyed over 35 years of business success as a leading provider of employment and training services. Supported by nationally recognised structures and systems, we provide a professional, high-quality work environment that our staff are proud to recommend.

We invite you to review our website https://www.eighty9.org.au to learn more about our Organisation, its brands, and why you should join us to become a valued member of our highly successful and professional team.

How to Apply Please apply through the ‘Apply’ link, and include a cover letter and resume indicating your preferred site location and role addressed to:

HR Department - Human Resource and Quality Assurance Officer: rec••••••••••@Eighty9.org.au

A full Position Description is available at https://eighty9.org.au/work-with-us/

Confidential telephone enquiries are welcome to our HR team on 08 •••• •101.

Your application may be considered for other available roles and future opportunities within our Organisation. If you do not wish for your information to be retained, please contact us.

All final applicants for this position will be asked to provide a current National Police Clearance and Working with Children Check. Please note that people with a criminal record are not automatically barred from applying for this position; rather, the relevance will be considered as it applies to our industry.

Eighty9 Limited is an Equal Opportunity Employer. We encourage women, Aboriginal and Torres Strait Islander peoples to apply.