Customer Service Officer

Customer Service Officer

Company: Evergreen Garden Care Australia Pty Ltd Location: Kilcoy Work Type: Full-time Work Arrangement: Onsite

About Us: Evergreen Garden Care is a leading retail garden care company across Europe and Australasia. Our focus is on producing high-quality products that assist individuals in cultivating enhanced, greener environments for improved well-being. We recognise the profound impact of green spaces, from vegetable gardens and lawns to indoor plants and public parks, and our mission is to empower anyone, anywhere, to establish and maintain their own green sanctuary. Evergreen Australasia boasts a distinguished heritage, offering premium products under prominent consumer brands such as Scotts, Osmocote, Baileys, Searles, Tui, and Round Up. Searles, a respected name in gardening products with decades of expertise in composting, fertilisers, and growing media, is now a valued part of the Evergreen family, upholding commitments to quality, innovation, and sustainability.

Evergreen Values:

• Do the Right Thing: Act with integrity and a passion for quality.
• Always Better: Pursue continuous improvement and embrace change.
• Winning Together: Collaborate as a team to create value.
• Own It: Fulfill commitments and perform to the best of your ability daily.

About the Role: We are seeking a dependable and detail-oriented Customer Service Officer for a permanent position at our Searles facility in Kilcoy, located one hour northwest of Brisbane. This role is integral to supporting daily customer service operations, encompassing order processing, customer communication, and various administrative duties. The ideal candidate will possess confident communication abilities, strong organisational skills, and a dedication to providing excellent service.

Responsibilities:

• Process customer orders and generate invoices.
• Conduct accurate data entry and maintain records.
• Communicate effectively with internal departments and external customers.
• Provide administrative support.
• Answer incoming phone calls and offer professional assistance.

Education and/or Experience:

• Excellent communication skills.
• A minimum of 2 years' experience in a customer service role.
• A high level of computer literacy, including proficiency in Microsoft Office Suite.
• Strong attention to detail and time management skills.

Availability & Working Hours: This is a full-time position. Applicants must be available Monday to Friday, with hours spread between 7:00 am and 6:00 pm.

What You Will Gain Working at Evergreen:

• A supportive, high-energy workplace where your contributions are recognised, and each day presents new opportunities.
• Health and wellbeing initiatives designed to ensure your safety, support, and optimal performance.
• Quarterly peer-to-peer recognition awards and acknowledgment of service milestones.
• A strong sense of community, fostered through regular team events and social activities.
• Enjoy a paid day off for your birthday.

How to Apply: Only candidates with relevant experience who meet the specified criteria should apply by submitting their resume. We appreciate your time and interest in this role. Please note that only short-listed candidates will be contacted for an interview. The successful candidate will be required to complete a pre-employment medical examination and a right-to-work check.