Customer Service Officer

Customer Service Officer

Rollease Acmeda

Torrensville

Full-time, Onsite

Rollease Acmeda seeks a motivated and organised Customer Service Officer to join our Torrensville team. This role involves close collaboration with customers, sales, dispatch, and inventory departments to ensure accurate order processing and timely delivery.

Responsibilities:

• Process customer orders, invoices, and credits.
• Manage phone and email inquiries.
• Coordinate with warehouse and dispatch teams.
• Resolve customer issues professionally and promptly.
• Build strong relationships with customers and internal teams.
• Support continuous improvement initiatives within the customer service team.

Requirements:

• Previous customer service or administration experience.
• Strong communication and problem-solving skills.
• High attention to detail and ability to multitask.
• Good computer skills, including Microsoft Office.
• Experience with ERP systems is highly regarded.
• Positive attitude and team-focused mindset.

What We Offer:

• A global organisation with strong career development pathways.
• A supportive team culture.
• Training and development opportunities.
• On-site parking.
• A business casual dress environment.
• Employee wellness initiatives and EAP support.

Application Process:

Applications will be reviewed upon receipt; prompt application is encouraged. Only shortlisted candidates will be contacted. This position may close early if a suitable candidate is identified. The successful applicant will be required to complete a National Criminal History check.

If you are organised, customer-focused, and thrive in a fast-paced setting, we invite you to apply. Become part of a growing international business.

Rollease Acmeda is an Equal Opportunity Employer, committed to prohibiting discrimination and harassment. We uphold the principles of equal employment and gender equality, aiming to recruit a diverse workforce with varied talents.