Customer Service Officer

Customer Service Officer Viridian Glass Pty Ltd Clayton

Viridian Glass Pty Ltd is Australia's leading processor of residential and architectural glass, remaining 100% Australian owned and operated. Our dedication to glass innovation positions us at the forefront of the industry, delivering high-quality products and solutions for industrial, residential, and commercial applications. We are cultivating a workplace that fosters innovation, encourages collaboration, and offers a fulfilling environment.

What we offer

• Immediate start
• Onsite car parking
• Full-time permanent position
• Work with a results-driven and passionate team
• Ongoing training and support
• Guidance from a supportive management team with a clear vision
• Employee benefits, including a Gym Membership discount
• An Australian owned and operated business producing high-quality glass

The Opportunity

Reporting to the Customer Service Manager, the Customer Service Officer, based at our Clayton site, will be responsible for delivering exceptional customer service. This includes coordinating orders, resolving issues, and supporting customers throughout the order lifecycle. Working closely with Sales, Production, Planning, and Dispatch teams, you will ensure orders are processed accurately and delivered on time. This role is suited for a proactive and detail-oriented professional who thrives in a collaborative, customer-focused environment.

Responsibilities

• Manage customer enquiries, quotations, and order processing accurately and efficiently.
• Provide customers with pricing, product specifications, lead times, and delivery information.
• Coordinate with Production, Planning, Dispatch, and Sales teams to ensure customer requirements are met and orders are delivered on time.
• Monitor order progress and proactively communicate updates, delays, and issue resolution to customers.
• Build and maintain strong customer relationships through responsive and professional service.
• Investigate and resolve customer complaints, order discrepancies, delivery issues, and product concerns.
• Maintain accurate customer records and transaction details within ERP/CRM systems.
• Process payments, returns, exchanges, and general administrative tasks as required.
• Contribute to process improvement initiatives to enhance customer experience and operational efficiency.

The ideal candidate will have

• 2-3 years’ experience in customer service, order processing, or administration.
• Experience in manufacturing, trade, logistics, or B2B environments is highly regarded.
• Experience using ERP/CRM systems, with SAP or LISEC being highly regarded.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.
• Strong organisational and problem-solving skills.
• Ability to manage competing priorities in a fast-paced environment.
• A collaborative and proactive approach to teamwork.
• Commitment to continuous improvement and workplace safety.

How to Apply

Apply online today via Seek with a cover letter and resume.

Viridian Glass Pty Ltd has a strong commitment to health and safety. A pre-employment medical, including a drug and alcohol screen, is a requirement and must be successfully completed prior to an offer being made. Only shortlisted candidates will be contacted. We do not accept unsolicited applications from third parties. Applicants must be eligible to work in Australia.