Customer Service Representative

Customer Service Representative

John Winter Carpets is seeking a Customer Service Representative to join their expanding team in Mittagong. This onsite, part-time role offers $32 per hour.

Work Schedule:

• Tuesday: 9:00 AM – 5:00 PM
• Wednesday: 9:00 AM – 5:00 PM
• Thursday: 9:00 AM – 5:00 PM
• Friday: 9:00 AM – 5:00 PM
• Saturday: 8:30 AM – 12:30 PM

Key Responsibilities:

• Customer Service and Sales Support:
• Respond to incoming phone calls with promptness and professionalism.
• Schedule and confirm in-home measures for clients, coordinating with the installation team.
• Assist showroom clients with product selection and provide product information.
• Follow up on customer quotes to address inquiries and finalise sales.
• Confirm installation dates with clients and ensure all necessary details are communicated.
• Provide clients with care and maintenance instructions following installation.
• Supplier Liaison:
• Engage with supplier representatives to remain informed about product offerings and industry trends.
• Contact suppliers to verify stock levels and product availability.
• Coordinate with suppliers and transport companies to confirm delivery schedules and resolve any issues.
• Showroom Presentation:
• Maintain the cleanliness and organisation of the showroom, including vacuuming, mopping, and tidying displays.
• Ensure product displays are current and visually appealing, liaising with supplier representatives to update samples.
• Manage the sample log, tracking all incoming and outgoing samples and ensuring their availability.
• Inventory Management:
• Oversee the inventory of product samples and display materials, ensuring all items are accounted for and in good condition.
• Collaborate with supplier representatives to ensure showroom displays reflect the latest product offerings.
• Team Collaboration:
• Work closely with the sales, showroom, and installation teams to ensure smooth operations and a cohesive approach to customer service.
• Contribute to team meetings and share relevant information to support business objectives.
• Assist other team members as required to maintain high levels of customer satisfaction.

Qualifications:

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritise effectively.
• Detail-oriented with a strong sense of responsibility.
• Ability to work both independently and as part of a team.
• Prior experience in customer service or sales is advantageous but not required, as extensive on-the-job training will be provided.

Working Conditions:

• The role is primarily based in the showroom.
• Occasional tasks may require interaction with suppliers and customers outside the showroom.
• The position involves standing, walking, and light lifting related to showroom maintenance and sample management.

Company: John Winter Carpets Location: Mittagong