Customer Service Representative

Customer Service Representative

Taylors Wines

Alexandria

Full-time, Hybrid

For three generations, the Taylor family has been crafting exceptional Australian wines in the Clare Valley, South Australia. Our philosophy centres on the belief that outstanding wines originate in the vineyard, and the art of fine winemaking lies in respecting and capturing the essence of each site, highlighting the unique varietal expression of every grape.

Reporting to the Inventory & Customer Service Manager, this position is responsible for the prompt and accurate processing of sales orders, alongside delivering an excellent customer experience. You will collaborate closely with our sales teams, warehouse operations, and external customers to ensure timely and complete order fulfilment. The ideal candidate will be driven by a pursuit of excellence and dedicated to providing customers with a fantastic experience.

Key Responsibilities:

• Process sales orders accurately and within established deadlines and Service Level Agreements.
• Confirm bookings and schedule appointments.
• Respond to requests and queries from customers, transport providers, and internal stakeholders via phone, email, and chat in a timely manner.
• Troubleshoot and resolve issues, including but not limited to collection and delivery challenges, claims, returns, and missed deliveries.
• Monitor state-based stock transfers and inventory levels.

About You:

• Possess 2-3 years of experience in customer service and order processing, with a preference for exposure to a logistics or transport environment.
• Exhibit a high level of interpersonal and communication skills.
• Demonstrate the ability to learn processes quickly.
• Be comfortable navigating multiple platforms concurrently.
• Experience with a CRM system, specifically SAP, and a tertiary qualification are advantageous, though not essential.
• Proficiency in basic/intermediate computer skills is required.
• The ability to manage competing priorities and customer expectations through effective communication will be essential for success.

The Offer:

• Competitive salary: Base + Super + Wine Allowance + Development opportunities.
• Genuine Hybrid Office arrangement.
• Ongoing Training and Development Plan.
• Generous discounts on our full product range and access to pre-release tastings.
• Paid Parental Leave.
• Access to Employee Assistance Program (EAP) including Counselling/Psychology, Financial Advice, and Legal Advice.

To Apply:

You will be redirected to the Taylors Wines recruitment site to upload your resume and answer a few questions. This process is designed to take only a couple of minutes and will assist us in providing you with the best candidate experience.