Customer Service Representative

Customer Service Representative

Toll People is seeking a Customer Service Representative for an onsite, full-time position in Winnellie. This role is initially a full-time ongoing casual position with a view to becoming permanent. The company is a large, respected trade warehouse.

We are looking for dynamic individuals with strong work ethics and a focus on workplace safety.

Key Responsibilities:

• Assist customers via telephone, email, and in person, recommending products or services to meet their needs.
• Inform customers about new product ranges and services where applicable.
• Understand customer sales history and proactively identify requirements.
• Ensure customer requests are actioned in a timely manner within allocated timeframes.
• Take ownership in continuing and cultivating all customer interactions.

Requirements:

• Strong people skills.
• An outgoing, friendly telephone manner.
• Outstanding customer service skills.
• Ability to work unsupervised in a small team.
• Clear verbal and written communication skills.
• Forward-thinking ability to think outside the box.
• Advanced understanding of Microsoft CRM programs; Microsoft Dynamic 365 is highly desirable.
• Knowledge in the use of MS Teams.
• Industry knowledge or experience in a high-volume call centre environment is preferred but not essential.

Culture & Benefits: This role offers rewarding experiences and opportunities for growth and development within a diverse, inclusive, and safe workplace. Team members care about each other and build meaningful connections. To ensure employees feel valued, supported, and celebrated, the following benefits are provided:

• Competitive salaries and incentives.
• Team member discounts on Wesfarmers products.
• Discounted offers from over 300 corporate partners.
• Generous Wesfarmers annual share plans.
• A range of diversity and well-being initiatives.
• Ability to purchase up to 4 weeks of additional annual leave.
• Team events, celebrations, and development opportunities.
• Attractive parental leave policy.

About Toll People: Toll People is Australia's most recognised provider of Transport, Logistics, Supply Chain, and Warehouse staff. While servicing the Toll Group, they also service hundreds of external clients and partners, offering complete recruitment solutions from permanent and executive recruitment, business support recruitment, to flexible labour and award-winning training and development.

Salary: Plus Superannuation.

Application Instructions: To apply, please click on 'Apply' and submit your application along with an up-to-date resume.

All applicants must be entitled to work in Australia and be prepared to undergo a criminal history check, pre-employment medical and/or drug & alcohol testing as required.

Toll Group does not accept unsolicited resume referrals from Recruitment Agencies and will not pay any placement fees relating to such referrals.

The company continues to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome, including First Nations Peoples, and those of all ages, genders, and abilities.