Customer Service Representative

Customer Service Representative

Unique Building Services is seeking a dedicated Customer Service Representative to join our team at our Head Office in Carrum Downs, Victoria. This is a permanent, full-time, onsite position.

You will be instrumental in ensuring customer satisfaction within the building and construction sector, contributing significantly to our company's reputation and success through effective communication and issue resolution.

About UBS: With over 26 years of experience in insurance building repairs, UBS is a trusted partner to prominent Australian insurance companies. We support individuals who have experienced loss and devastation, simplifying a complex process and guiding customers through their rebuilding journey. Our vision is to rebuild dreams by delivering quality rebuilds at competitive costs.

Our Core Values:

• Open and honest
• Own our decisions
• Collaborative and solution focused
• Embrace change
• Role models whose behaviours build strong relationships

About the Role: This is a critical role, serving as the primary point of contact at UBS. You will set customer expectations and shape their overall experience. Your responsibilities include guaranteeing customer satisfaction, fostering positive relationships with customers, trades, and insurer partners, and addressing issues professionally and effectively. This role demands empathy, attention to detail, flexibility, and responsiveness to meet key performance indicators.

Key responsibilities include:

• Greeting all visitors at Reception in a professional and friendly manner.
• Addressing all customer inquiries, requests, and complaints promptly and professionally.
• Providing accurate and timely information and a high level of customer service in person and on the phone.
• Acknowledging and escalating customer issues and complaints effectively and efficiently, escalating to the relevant manager as required.
• Recording and maintaining accurate customer information, interactions, and transactions in NetSuite and insurer portals.
• Collecting feedback from customers to identify areas for improvement and advising the relevant manager as required.
• Adhering to company policies and procedures while handling customer interactions and data.
• Collaborating with other teams to ensure a seamless customer experience.
• Assisting to set up the Boardroom for meetings and training.
• Providing administrative and claims support as required.
• Developing and maintaining positive working relationships with staff members.

About You:

• No experience is necessary; full training and ongoing support will be provided.
• You are a team player.
• You possess excellent attention to detail.
• You have excellent presentation, verbal, and written communication skills.
• You are comfortable working in a fast-paced environment with multiple priorities.
• You have the ability to record accurate notes in internal and external systems.

Requirements:

• 100 points of identification (Driver License or Passport).
• Current Clear National Police check.

What We Offer:

• A competitive salary package commensurate with experience.
• A supportive leadership team and collaborative work environment.
• The opportunity to play a key role in business growth and improvement.
• Long-term career development opportunities.

Inclusion and Diversity: We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

Reporting Line: The reporting line is not specified in the original description. Ideal Start Date: The ideal start date is not specified in the original description. Application Instructions: To apply, please submit your application as instructed in the original listing.