Customer Service & Sales Support Administrator

Customer Service & Sales Support Administrator

Alexander Appointments is seeking an individual for a full-time, onsite role in Riverstone.

This entry-level position offers full training and is ideal for those looking to commence a career in customer service, administration, and internal sales support within a well-established Australian industrial business. The role provides long-term career progression prospects and involves working within a friendly, supportive team environment. It presents a significant opportunity for individuals transitioning from retail, hospitality, or customer service backgrounds into an office-based administration and sales support capacity.

About the Role: As a member of a collaborative office team, you will serve as the initial point of contact for customers. You will also provide day-to-day administrative support to the sales and operations teams. Close collaboration with internal sales, warehouse, and logistics departments will be essential to ensure accurate order processing and timely deliveries.

Key Duties:

• Responding to customer inquiries via telephone and email.
• Preparing customer quotes and undertaking follow-up actions.
• Processing customer orders and performing data entry.
• Assisting customers with product information.
• Supporting the sales team with quotes and customer-specific requests.
• Liaising with warehouse and operations teams to coordinate deliveries.
• Providing general administrative assistance.

About You: No prior internal sales experience is required, as comprehensive training will be provided. The ideal candidate will demonstrate a strong desire to learn and a commitment to building a career in customer service and administration.

You will ideally possess:

• Experience in customer service, retail, hospitality, or administration.
• Strong communication skills and a friendly, professional demeanour.
• Excellent attention to detail and accuracy.
• Proficiency with computers and a readiness to learn new systems.
• The capacity to maintain organisation and manage multiple tasks concurrently.
• A positive attitude and a reliable work ethic.

Why This Role? This position is a suitable step for those aiming to transition from retail, hospitality, or face-to-face customer service into an office-based role offering stability and avenues for career advancement. You will benefit from full training, guidance from experienced mentors, and the opportunity to develop skills in customer service, sales support, and account management.

Benefits:

• Permanent full-time position.
• Salary of $60,000 per annum plus superannuation.
• Full training and ongoing support.
• Potential for career progression.
• Supportive, team-focused culture.
• On-site parking.

How to Apply: Applications will be reviewed within 48 hours of the job posting. To be considered, please submit your resume in Word format via the "Apply Now" tab. Only suitable applicants will be contacted. For details on other similar roles currently available, please visit our jobs page at https://www.alexanderappointments.com.au/job-results. We also encourage you to visit our website and create a job alert at https://www.alexanderappointments.com.au/job-alerts to be immediately notified of new opportunities.