Customer Service Specialist

Customer Service Specialist BlueScope Gladstone Full-time, Onsite

BlueScope, an Australian company with a global presence across 15 countries, employs over 16,500 individuals. The company focuses on transforming steel into intelligent products and solutions for present and future societal needs, highlighting brands like COLORBOND® steel.

BlueScope Distribution is seeking a Customer Service Specialist to join its team in Gladstone. This division provides comprehensive product, processing, and service solutions for steel and aluminium, supporting diverse industries and ensuring projects are delivered on time and to specification.

As a Customer Service Specialist, you will be a primary point of contact for sales and service inquiries, ensuring exceptional customer interactions. Your responsibilities will include processing new orders and quotations, offering product and pricing advice, and managing daily inquiries.

Employees have access to various health and well-being initiatives, including an Employment Assistance Program and Employee Real Deals, alongside ongoing learning, support, and training.

What You Will Do: As a member of the sales team, you will:

• Engage with customers via phone and email to manage quotations and queries.
• Follow up on quotations and inquiries to convert them into sales opportunities.
• Collaborate with internal departments such as marketing, warehouse, and sales to meet customer expectations, including product specifications, special packaging, and delivery timelines.
• Cultivate and expand customer relationships to identify new business and sales potential.
• Continuously seek improvements in customer experience and the overall value proposition.

More About You: With a strong customer orientation and a desire for professional growth, you will possess:

• Experience in a customer service or sales environment.
• High attention to detail and the ability to manage multiple tasks concurrently.
• Excellent communication and interpersonal skills.
• Confidence in resolving issues effectively and efficiently.
• A proactive approach to building constructive and effective relationships.
• Basic knowledge of Microsoft Office and a willingness to undertake relevant training.

Why BlueScope: BlueScope offers opportunities for innovation, learning, and growth within a supportive environment characterised by inclusive leadership and a passionate team. At BlueScope, you will:

• Learn and develop through opportunities to build role-specific skills and pursue aspirations, supported by a lifelong learning culture that aids future career pathways.
• Create innovative solutions by seeking smarter ways to solve problems, develop sustainable solutions, and achieve outcomes.
• Experience connection and care within a positive, inclusive work environment that prioritises safety and wellbeing.
• Deliver work that matters, contributing to customer satisfaction and strengthening communities for the future.

BlueScope provides work-life flexibility through its B-flex program and is committed to fostering an inclusive environment where all employees feel respected and valued. The company welcomes individuals from all backgrounds, skills, experiences, and perspectives, and encourages applications from Women and First Nations people. BlueScope is dedicated to driving sustainability outcomes, including climate action and its 2050 net-zero goal.

Join BlueScope to contribute your energy and make your mark as we drive our purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.”

Discover more at www.bluescope.com/auscareers.

Applications close Sunday, 12th July 2026.