Customer Service Specialist

Customer Service Specialist

Company: Private Advertiser Location: Mascot Salary: $75,000 – $80,000 per year Work type: full-time Remote/on-site: onsite

The Textile Company imports and distributes premium textile and wallcovering brands to the design and decorating trade. Our business is founded on strong brands, enduring relationships, and a highly skilled team of industry specialists. We collaborate with leading global brands and mills to introduce the latest textile trends to Australia and New Zealand.

We are seeking a Customer Service Specialist to deliver high-quality customer service and perform administrative duties within our active Mascot Operations team.

What we offer:

• A full-time role with potential for longevity.
• A supportive and friendly team environment.
• Working hours are Monday to Friday, 9 am to 5 pm, at our Mascot office/warehouse.
• Free on-site parking is available.

Key responsibilities:

• Responding promptly to customer inquiries received via phone and email.
• Accurately processing orders, proformas, and quotes within our inventory management system and CRM.
• Verifying stock levels, reserving stock with suppliers, and providing pricing information to customers.
• Processing customer payments and managing accounts receivable follow-ups.
• Cultivating and maintaining strong relationships with customers, suppliers, showrooms, and the sales team.

Requirements:

• A minimum of 1 year of experience in a fast-paced customer service or operations role.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Excellent customer service skills with a strong focus on customer satisfaction.
• Strong written and verbal communication skills.
• Effective organisational skills, attention to detail, and time management abilities.

Nice to have:

• Experience with Cin7Core and/or Hubspot.
• Experience within the design or decorating trade.

If you are seeking a long-term position offering considerable variety within a small, friendly team, we encourage you to apply. To be considered, please submit your resume along with a cover letter. Shortlisted applicants will be contacted.