Customer Service Superstar

Customer Service Superstar

Knight Building Certification is seeking a friendly and driven individual to join our team in Yamba. We are a private Building Certification company based in the Yamba CBD, providing Certification Services throughout the Clarence Valley and surrounding areas. We are committed to delivering a superior service and are looking for a Customer Service Superstar to contribute to our growth.

Responsibilities:

• Manage Building Applications: Distribute and schedule building applications received via the NSW Planning Portal.
• Client Interaction: Serve as the primary point of contact for clients, ensuring they receive support and information during the Certification assessment process.
• Collaborate with Professionals: Liaise with Building Certifiers, Inspectors, Engineers, and other third-party agencies to facilitate project progression and outcomes.
• Work Autonomously: Manage tasks independently while contributing to our team environment.

Requirements:

• Familiarity with the NSW Planning Portal is desirable but not essential.
• Experience in customer service, with a preference for experience within Local or State Government and/or construction sectors.
• A commitment to continuous learning and development, given the evolving nature of Building Applications and Certification.
• Excellent written and verbal communication skills.
• Essential experience with Microsoft Office and cloud-based software.
• Ability to manage multiple tasks, including emails, phone calls, and walk-in clients, and to prioritise effectively.
• A proactive and positive attitude.

What We Offer:

• A salary of $48 per hour.
• Free gym membership in Yamba.
• A supportive and friendly work environment with a newly renovated private office.
• Opportunities for professional advancement and training as the company expands.
• A flexible work schedule from Monday to Friday, 9 AM to 3 PM, accommodating school hours.

This is a part-time, onsite role based in Yamba.

If you are prepared to apply your customer service skills to a challenging and rewarding position, we encourage you to apply. Please follow the application prompts via Seek.