Customer Service Team Member

Customer Service Team Member | Part-Time | Fixed Term Contract | Willunga, SA

Willunga Charter Pty Ltd, a family business located in Willunga, seeks a Customer Service Team Member. We aim for everyone who contacts us via email, phone, or in person to feel acknowledged, heard, and supported.

This position involves being the initial point of contact for parents, customers, and drivers, a responsibility we expect the successful candidate to manage with care and a genuine enjoyment of the task.

The Role We are recruiting for a part-time Customer Service Team Member to work three days per week, covering maternity leave for an estimated period of 12–15 months.

The role offers a diverse range of duties, including face-to-face interactions such as welcoming visitors, handling charter bookings, and responding to calls and inquiries. It also includes essential administrative tasks like managing stock, assisting with small projects, and providing support to our operations team and drivers. This is a varied, active, and rewarding position where you can contribute meaningfully daily.

Ideal Candidate Profile We are looking for an individual who is:

• Naturally warm and friendly
• Highly organised and detail-oriented
• Skilled at remembering names and perceptive to individuals who may require additional assistance
• Capable of maintaining composure and a positive outlook during peak periods
• Takes pride in contributing to the environment and the experience of others

Some experience in reception or customer service would be advantageous, but it is not essential. Basic computer skills and familiarity with Microsoft Office or Coach Manager are considered an advantage.

Crucially, we are seeking someone who enjoys building relationships with our regular clients and wishes to become an integral part of our close-knit team.

Application Process If you are a warm, organised individual who excels in a busy yet meaningful role and wishes to join a genuine local family business, we encourage you to apply. Please submit your resume along with a brief note introducing yourself and explaining your interest in this position.