Customer Service / Transport Administrator

Customer Service / Transport Administrator

Toll People is seeking motivated and customer-focused individuals for its busy logistics operations team in Lytton, Port of Brisbane. Opportunities exist within Customer Service and Transport Administration, offering the chance to build a long-term career in a fast-paced environment.

In this role, you will provide customer service while supporting the day-to-day administration of transport operations, ensuring accurate processing of documentation and maintaining communication with customers and internal stakeholders.

Key Responsibilities:

• Respond to customer enquiries via phone and email professionally and promptly.
• Assist customers with transport bookings, delivery updates, and general service enquiries.
• Follow up on customer requests and outstanding enquiries for timely resolution.
• Provide regular updates to customers regarding shipments and delivery schedules.
• Liaise with internal teams to coordinate customer requirements and resolve issues.
• Accurately process high volumes of operational data and maintain document management systems.
• Validate, reconcile, and resolve discrepancies across documentation and system records.
• Prepare and upload revenue data to support accurate and timely invoicing.
• Assist with monthly invoicing and ad hoc billing requirements.
• Process and track subcontractor documentation, following up on outstanding paperwork.
• Provide general administrative support, including purchase orders and vendor administration.
• Maintain accurate records and ensure all documentation is completed in accordance with company procedures.

About You: To be successful in this role, you will have:

• Previous experience in customer service, administration, transport, logistics, or a similar role.
• Excellent communication skills with a strong customer-first approach.
• Strong attention to detail and a high level of accuracy.
• The ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Intermediate computer skills, including Microsoft Office, with strong Excel skills.
• A positive attitude, strong work ethic, and willingness to learn.

Why Join Us?

• Monday to Friday hours with no weekend work.
• Temp-to-permanent opportunity with long-term career potential.
• Supportive and collaborative team environment.
• Opportunity to work within a well-established and growing logistics business.

If you are an organised individual who enjoys both customer service and administration and is looking for a long-term opportunity, we encourage you to apply.

Toll Group does not accept unsolicited resume referrals from Recruitment Agencies and will not pay any placement fees relating to them. All applicants must be entitled to work in Australia and be prepared to undergo a criminal history check, pre-employment medical and/or drug & alcohol testing as required.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples, and those of all ages, genders and abilities.

Location: Lytton Salary: $38 - $40 p.h. Work type: contract Work type: onsite