Customer Service & Warehouse Operations

Customer Service & Warehouse Operations

BGW Technologies is seeking a Customer Service & Administration team member for its security trade wholesaling branch located in Geebung. This full-time, onsite role involves a structured combination of customer service and operational administration, with some minor warehouse duties in a fast-paced trade wholesale setting.

The successful candidate will contribute to branch operations by managing customer orders, supplier purchasing, and accounts administration, alongside general day-to-day tasks. Professional service will be provided to customers via face-to-face interactions, phone, and email.

BGW Technologies is a leader in sourcing and distributing security technology products, including CCTV, alarms, access control, IT, and data solutions, to the trade. The company fosters a positive, people-focused culture that encourages growth, development, and long-term career progression.

This position supports daily branch operations, with a primary focus on administration, customer service, and workflow coordination. Occasional involvement in warehouse activities during busy periods is expected. The role is suitable for an organised, detail-oriented individual comfortable managing multiple administrative tasks, who is also willing to support hands-on operations when needed.

Key Duties & Responsibilities:

• Customer Service & Order Support:
• Assisting trade customers at the counter, via phone, and email.
• Processing customer orders and pricing requests.
• Building and maintaining positive customer relationships.
• Supporting the sales team and branch management.
• Administration & Accounts:
• Entering and managing orders, invoices, credits, and backorders.
• Processing supplier invoices and maintaining accurate records.
• Following up on outstanding customer payments.
• Coordinating returns and repair processes.
• Maintaining accurate records and branch processes.
• Operations Support (as required):
• Assisting with picking, packing, and dispatching orders.
• Supporting the receipt of incoming stock.
• General warehouse support during busy periods.

Skills, Experience & Attributes:

• Strong organisational and administrative skills.
• High attention to detail and accuracy.
• Confident communication skills (written and verbal).
• Comfortable working with systems and learning new software.
• Ability to manage multiple tasks and prioritise effectively.
• Reliable, practical, and team-focused approach.
• Willingness to support warehouse operations when required.
• Interest in technology and willingness to learn product knowledge.

Previous experience in administration, customer service, accounts, or trade supply environments will be highly regarded, but is not essential.

Eligibility:

• Australian citizen or permanent resident.

What We Offer:

• Stable full-time role in a growing business.
• Supportive team environment.
• Exposure to leading security technologies.
• Opportunity for long-term development within the BGW Group.

If you genuinely meet this profile, please email your resume to mat••••••••••@bgwt.com.au or call Matt Horne on 04•• ••• 049 for a confidential discussion. No recruiters please.

Application Instructions: Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• This role is primarily administration and customer service, with occasional warehouse tasks such as picking and packing. Are you comfortable with this mix of work (sometimes on a daily basis) and physically capable of supporting in the warehouse when needed?
• Can you briefly describe your experience with processing orders, invoices, or similar administrative tasks?
• What experience do you have using Microsoft Office (Excel, Outlook, Word) and other business systems? Please include specific examples of how you have used them in previous roles.