Customer Service & Warranty Coordinator

Customer Service & Warranty Coordinator

Rapid Medical Supplies is a rapidly expanding Australian company dedicated to improving lives through exceptional service, swift delivery, and genuine customer care. We are seeking a dependable, organised, and proactive individual to join our team as a Customer Service & Warranty Coordinator. This is a dynamic position with significant responsibility, suited for someone who thrives on assisting others, resolving issues, and maintaining operational efficiency.

In this role, you will be instrumental in shaping a positive customer experience while managing warranty claims, customer inquiries, and daily support activities.

About You:

• Possess a positive outlook and derive satisfaction from assisting people.
• Demonstrate organisation, reliability, and the ability to act independently.
• Maintain composure under pressure and communicate professionally.
• Exhibit strong written and verbal communication capabilities.
• Are comfortable with computers, systems, and managing multiple tasks.
• Function effectively as a team member focused on task completion.
• Experience in customer service, administration, eCommerce, or warranty processing is desirable, though not essential.

What You’ll Be Doing:

• Responding to customer inquiries through phone, email, live chat, and SMS.
• Assisting customers with warranty claims and product support.
• Liaising with suppliers and manufacturers concerning warranty resolutions.
• Professionally and efficiently resolving customer issues.
• Following up with customers and providing ongoing updates.
• Supporting general administrative and customer service operations.
• Contributing to the team's effort to ensure an outstanding customer experience.

The Offer:

• $75,000–$85,000 base salary plus superannuation, commensurate with experience.
• A full-time, permanent role with prospects for long-term career advancement.
• Working hours are Monday to Friday, with weekends off.
• An environment that fosters support and collaboration within a high-performance culture.
• Opportunity to join a fast-growing Australian eCommerce enterprise.
• Continuous learning, professional development, and avenues for internal growth.

This is an onsite position located in Yatala, QLD.

If you take pride in assisting people, resolving challenges, and delivering excellent customer experiences, we encourage you to apply.