Customer Success & Office Coordinator

Customer Success & Office Coordinator

Global Waste Services

Thornlands

$70,000 – $80,000 per year

full-time, onsite

Global Waste Services is seeking a Customer Success & Office Coordinator to join our team. We are a South East Queensland business with 8 years of industry experience, specialising in liquid waste management and portable sanitation. Our operations involve supplying and servicing portable toilets, showers, and waste tanks across SEQ for a diverse range of clients including builders, civil contractors, event organisers, and major infrastructure projects. We are known for our professional presentation, premium equipment, strong customer service, and commitment to quality.

About The Role

As the Customer Success & Office Coordinator, you will play a key role in shaping the daily customer experience. You will collaborate with customer service, scheduling, and logistics teams to ensure clear communication, seamless service delivery, and that our customers feel supported throughout their engagement with us. This position combines elements of customer advocacy, team connection, office organisation, and culture promotion, offering a dynamic and varied work environment with new challenges and opportunities daily.

Your Mission

• Champion Customer Success: Uphold and enhance the service experience our customers rely on.
• Support Seamless Service Delivery: Work closely with customer service, scheduling, and logistics to facilitate clear information flow and enable confident team operations.
• Turn Feedback Into Progress: Actively listen to customers and the team, identify trends, and contribute to practical improvements.
• Keep Standards High: Demonstrate pride, diligence, and follow-through in all aspects that contribute to a premium customer and team experience.
• Support A High-Performance Culture: Foster an office environment that encourages effective communication, accountability, and pride in work.
• Bring Calm, Energy And Ownership: Maintain composure under pressure, facilitate constructive conversations, and drive progress.

What You Bring

We are looking for an individual with energy, emotional intelligence, and a strong desire for professional growth. Ideal candidates will be:

• Enthusiastic and motivated.
• Strong communicators who enjoy interpersonal interaction.
• Natural problem-solvers with a positive outlook.
• Comfortable working independently.
• Confident in an office and computer-based setting.
• Calm, professional, and solution-oriented when faced with pressure.
• Able to provide and receive clear, respectful feedback.
• Interested in customer experience, team culture, and business improvement.
• Ready to take ownership of the role.

Sales or customer-facing experience is valued. Industry experience is not essential, as we have successfully integrated team members from diverse backgrounds who demonstrated a willingness to learn and a commitment to teamwork.

What’s In It For You

• Join a rapidly expanding SEQ business.
• Work with a supportive and cohesive team.
• Be part of a company recognised for exceptional customer service and high standards.
• Play a significant role in both the customer and team experience.
• Gain in-depth knowledge of the business and industry.
• Benefit from real career development opportunities as the company grows.
• Relocate with us to our new purpose-built facility in Loganholme.

Where This Can Go

This role offers potential for growth beyond an office position. As your business acumen, confidence, and responsibilities increase, opportunities may arise in broader customer success, service coordination, operations coordination, or leadership roles. We are committed to developing individuals who embody our values, take ownership, and seek increased responsibility.

If you are enthusiastic, proactive, and eager to contribute to a business that is growing for the right reasons, we encourage you to apply. This role is suited for those seeking variety, responsibility, positive team dynamics, high standards, and the opportunity to shape a premium customer experience.