Customer Support Coordinator (Pre-Site)

Customer Support Coordinator (Pre-Site)

Company: Metricon Homes

Metricon Homes, recognised as Australia's largest Home Builder for the 10th consecutive year, is seeking exceptional individuals who share a genuine passion for delivering quality, service, and award-winning living solutions for Australian families.

This is an incredible opportunity to join our KIALLA, SHEPPARTON Pre-Site Customer Support team. You will guide Metricon customers through their pre-build process, collaborating with our Drafting, Estimating, Studio, and Permits teams. Your role will be instrumental in transitioning customers to the construction phase and preparing them for handover to the build team to construct their dream Metricon home.

Reporting to the Customer Service Manager, your responsibilities will include:

• Effectively managing customer expectations as the primary point of contact during the pre-site stage.
• Ensuring customers are informed about the status of their home throughout this process.
• Delivering exceptional customer service and the best possible experience, building and maintaining customer relationships.
• Maintaining a high degree of accuracy when recording customer project details.
• Liaising with drafting, estimating, studio, and external suppliers, and coordinating client variations when required.
• Ensuring customer quality control through professional communications, maintaining data entry, and executing report compilation.
• Consistently developing thorough knowledge of Metricon products, services, and processes to confidently interact with clients.
• Assisting with all Customer Support related tasks.

Metricon will offer:

• The opportunity to work with a market leader in residential construction.
• Ownership of the customer experience, guiding clients through their pre-build journey with confidence and care.
• A supportive and people-first culture where your contribution matters.
• Variety and growth, with the chance to develop valuable industry skills every day.
• Inclusion in a collaborative team environment.
• Access to exclusive employee benefits, including housing discounts.

The successful candidate will possess:

• Experience working within an account management or customer management role, ideally within residential building or a similar field, or having built/renovated a home.
• Understanding of residential contracts and plans, or experience from a supplier or real estate background would be an advantage.
• The ability to clearly identify client needs and generate solutions that suit both the customer and employees.
• Organisational skills, with the ability to multi-task and manage a variety of activities, and to communicate with a range of departments when required.
• A GREAT ATTITUDE.

If you are passionate about customer experience and wish to grow your career with Australia’s leading home builder, we encourage you to apply. Please submit your Cover Letter and Resume.

This role requires a national police check to be undertaken.

Location: Shepparton Work type: Full-time Remote/on-site: Onsite