Customer Support Officer

Customer Support Officer

Blue Sky Plumbing/Drainage and Gas Fitting Pty Ltd is seeking a dedicated Customer Support Officer to join our team in Upper Caboolture, located approximately 10 minutes from Morayfield. This is a full-time, onsite position focused on delivering excellent customer service and administrative support to our established business.

Role Overview This role is integral to our long-term business operations. The standard hours are 7:30 am to 4:00 pm, Monday to Friday.

We are ideally seeking a full-time team member. However, our primary focus is ensuring the right fit for our team and our customers. We are open to considering two part-time team members in a job-share arrangement, or potentially one team member for four days per week. If you are a highly skilled admin professional and full-time is not feasible, please submit your resume to car••••@blueskyplumbing.com.au, clearly stating your availability. We may be able to accommodate alternative arrangements.

Key Responsibilities

• Scheduling appointments and dispatching technicians for service calls.
• Managing incoming customer inquiries and requests via phone and email.
• Providing knowledgeable and friendly assistance to customers, addressing their needs and concerns promptly.
• Maintaining accurate records and documentation of all customer interactions.
• Assisting with general administrative tasks, including invoicing and data entry.
• Supporting the sales team with quoting, order processing, and follow-up activities.
• Collaborating with the broader team to identify and implement process improvements.

What We Are Looking For

• Experience with scheduling trade technicians is essential, preferably within a responsive environment.
• A minimum of 2 years' experience in a customer service or administrative role, preferably within the plumbing or trades industry.
• Excellent communication and interpersonal skills, with the ability to build rapport and provide exceptional customer service.
• Strong organisational skills and attention to detail, with the ability to multitask and prioritise effectively.
• Proficiency in job management systems (experience with Tradify, ServiceM8, or similar is preferred) and the Microsoft Office suite, particularly Excel and Outlook.
• A positive, proactive, and problem-solving mindset.
• A passion for delivering high-quality work and contributing to the success of the greater team.
• The ability to pivot and adapt quickly, as the demands of this role can change rapidly.

What We Offer

• Competitive salary.
• Ongoing training and development opportunities.
• A supportive and collaborative work environment.
• Flexible working arrangements to support a healthy work-life balance.

About Blue Sky Plumbing/Drainage and Gas Fitting Pty Ltd Blue Sky Plumbing/Drainage and Gas Fitting Pty Ltd is a leading provider of high-quality plumbing, drainage, and gas fitting services across the Moreton Bay and Sunshine Coast regions. With over 20 years of experience, we are committed to customer satisfaction, technical expertise, and innovative solutions. We value our employees and are dedicated to the growth and success of our local community.

To Apply Submit your resume to car••••@blueskyplumbing.com.au.