Educator

Educator

Company: lululemon Location: Alexandria Work Type: Part-time Environment: Onsite

lululemon is an innovative performance apparel company focused on yoga, running, training, and other athletic pursuits. We develop transformational products and experiences through technical fabrics and functional design, supporting individuals in movement, growth, connection, and well-being. Our success is driven by our product innovation, store presence, commitment to our people, and the connections we forge within communities. We are dedicated to creating positive change for a healthier, thriving future, fostering an equitable, inclusive, and growth-focused environment for our team.

Beyond the Paycheck (Benefits & Perks)

At lululemon, we invest in the whole person – body, mind, and spirit. Our total rewards program is designed to help you achieve your goals and focus on what you love. This includes competitive base pay, a team-based bonus program, paid time off, generous employee discounts, fitness and yoga classes, a parenthood top-up program, and personal and professional development programs.

*Note: The availability of these benefits and perks may depend on your location and employment type, and certain eligibility requirements may apply. lululemon reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.*

Job Summary

The Educator role is fundamental to our organisational success. Educators excel at delivering world-class customer service, or guest experience, within our retail stores. Their responsibilities include engaging with guests, sharing in-depth product knowledge, and authentically representing our community and culture.

Core Responsibilities

Guest Experience

• Engage with guests to ensure a positive experience that respects their time.
• Identify guest needs to provide tailored, effective solutions for purchases and returns.
• Educate guests on product by explaining its value and benefits.
• Facilitate a smooth end-to-end guest journey through accurate and timely transactions.
• Execute market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, ship from store) according to company standards.
• Actively engage with guests on the floor and attend to guest or store needs.
• Receive guest feedback and collaborate with store leadership to take appropriate action and resolve issues.

Working with Others

• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences, ensuring a supportive and engaging experience for all team members and guests.
• Build supportive and productive relationships with all team members.
• Collaborate with team members to optimise guest experience and support store operations.

Operations

• Perform product presentation tasks (e.g., returning items to place, restocking depleted items from inventory, moving items) according to company standards.
• Utilise in-store technology to support store operations and enhance guest experiences.
• Undertake cleaning tasks as required during shifts to maintain the store's premium environment.
• Understand and adhere to people safety policies and procedures to ensure a safe work environment.
• Perform duties in accordance with applicable policies, procedures, and laws or regulations.

Job Requirements

Eligibility

• Must be legally authorised to work in the country where the store is located.
• Must be able to travel to the assigned store using reliable transportation.
• Must be 18 years of age or older.

Schedule/Availability

• Work schedules may vary based on store needs.
• Work will occur on a variable schedule, which may include early mornings, mornings, afternoons, evenings, late nights, or overnights, as well as weekends and holidays.
• The schedule may also include times when the store is closed to guests.

Job Assets (Desirable, Not Required)

• Education: High school diploma/GED/equivalent, or above.

What We Look For

• Attention to Detail: Demonstrates care for detail and thoroughness in completing work tasks.
• Being Organized: Prioritises and completes assigned tasks efficiently and accurately.
• Drive: Is self-motivated and determined to meet or exceed goals.
• Safety Orientation: Is committed to complying with safety rules and guidelines.
• Personal Responsibility: Accepts responsibility and accountability for actions; is dependable.
• Inclusion & Diversity: Creates and supports an inclusive environment that values and celebrates differences.
• Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives.
• Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment.