Experienced Customer Service Manager

Experienced Customer Service Manager

Fresh & Save Australia, a family-owned and operated business, is a warehouse format supermarket located in Beerwah. Our stores provide a comprehensive range of grocery items, designed to meet 95% of Australian consumers' needs. We feature an extensive fresh food selection, including onsite butchers in all locations and full scratch bakeries in our larger stores. Fresh & Save operates a limited-range, no-frills model, focused on offering significant basket savings compared to competitors, while still stocking familiar Australian brands. Our ambition is to become the preferred supermarket and a dominant retailer within our service areas. As a dynamic, fast-growing independent group, we offer diverse career paths across all levels of supermarket retailing, from Customer Service to Store Management. We are looking for passionate, enthusiastic, and experienced individuals to contribute to our ongoing success.

This is a hands-on leadership position, concentrating on delivering outstanding customer service, optimizing team performance, and achieving operational excellence.

Position Details:

• Work Type: Full-time, 38 hours per week
• Hours: Sunday to Thursday
• Location: Beerwah (onsite)
• Award Level: GRIA – Level 5

Candidate Qualities: The successful candidate should be able to demonstrate:

• Over 3 years of experience in Customer Service Management or a Supervisor role.
• A proven capacity to deliver exceptional customer service, underpinned by a strong "service first" mentality.
• Confidence in managing customer complaints and resolving issues promptly and effectively.
• An understanding of financial reporting, including wage performance.
• A hands-on approach, with the ability to lead from the floor in a physically active environment.
• Computer literacy across POS systems, rostering platforms, and Microsoft Office Suite.
• Strong planning, organisation, and time management skills.
• Excellent communication abilities with team members and senior leadership.
• A proven track record of leading, training, and developing teams, providing clear direction and follow-up.
• A positive attitude and a proactive approach to problem-solving.
• High attention to detail.
• The ability to work both collaboratively and autonomously.
• A strong understanding of Food Safety and WHS requirements.

To Apply: Please submit your application.