Footwear Department Supervisor - Browns Plains

Footwear Department Supervisor - Browns Plains

JD Sports, recognised globally as the 'Undisputed King of Trainers', is a leading Sports Fashion brand in footwear and apparel. Established in 1981 in the UK, JD Group has experienced significant international expansion, now operating over 3,400 stores worldwide. Our aim is to inspire through a connection to the culture of sport, music, and fashion. Since launching in Australia and New Zealand in 2017, JD Sports has grown to over 70 stores across NSW, VIC, QLD, WA, SA, and TAS, with further expansion planned. We are committed to providing exceptional service and style, offering access to major brands, premium products, and a distinctive customer experience. JD Sports fosters a mindset of challenging norms and creating our own path. We are looking for energetic, focused, and passionate individuals.

This is a full-time, onsite position based in Browns Plains. The role is rostered across Sunday to Thursday, with one Friday shift every third week. By applying, you confirm your availability for these days.

In this role, you will support the store management team by leading the footwear department in delivering exceptional customer service. You will be responsible for maintaining merchandising and visual standards, as well as sales performance within your department. By leading through example, you will coach and develop your team to create positive in-store experiences.

Responsibilities include:

• Modelling exceptional customer service for every customer, every time.
• Supporting and guiding the team to deliver exceptional service with a ‘service over task’ approach.
• Actively acquiring, maintaining, and sharing product and brand knowledge for the department.
• Assisting the management team in improving the department's financial performance.
• Collaborating with the back-of-house team to ensure product availability.
• Upholding company standards and delivering store visual excellence.

We are looking for:

• 2-3 years of experience in retail or a similar industry.
• A passion for delivering an outstanding customer service experience.
• A positive attitude and the ability to foster a motivating team environment.
• Excellent time management skills to ensure timely execution of daily priorities.
• Strong interpersonal and communication skills, with an aptitude for engaging with customers and team members.

What we offer:

• Engagement with leading sports fashion brands and products within a dynamic business.
• Training and development opportunities for career growth.
• Potential for progression across various areas of the business, including Retail, Support Office, and Distribution Centre roles.
• An attractive staff discount, also available for friends and family.
• Access to our Employee Assistance Program and Mental Health champions.
• One month paid parental leave for full-time employees.

We are keen to connect with driven and skilled individuals committed to their development, so we can collectively enhance our brand's success and your career. JD values diversity and inclusion, promoting a culture where everyone feels valued, included, and celebrated.

To apply, please submit your application. By applying, you consent to JD Sports completing a VEVO Check where required to verify your working rights.

Salary: Competitive salary + discounts. Work type: Full-time. Location: Browns Plains.