Head of Administration and Operations

Head of Administration and Operations

Company: Jolong Australia (SA) Pty Ltd Location: St Marys Work Type: Full-time Salary: From $80,000 per year + Superannuation Work Arrangement: Onsite

Jolong Australia has been a provider of premium aluminium window and door systems in the Australian market for over a decade. The company delivers comprehensive window and door solutions for residential, commercial, and custom building projects, encompassing design consultation, product supply, logistics, delivery, and after-sales support.

The Adelaide head office functions as the company's central hub, featuring a substantial product showroom, warehousing and logistics facilities, and a dedicated local service team. Future plans include expanding local manufacturing and research and development capacities. To support ongoing business expansion, Jolong Australia is seeking a highly capable professional to join its team and contribute to its continued growth.

Position Overview

As a vital member of the Adelaide head office team, this role will provide support to management in the oversight of showroom operations, customer relationship management, and business administration. This position serves as a critical conduit between clients, the sales team, and internal operations departments.

Key Responsibilities

• Assume full responsibility for the daily operation and administrative management of the Adelaide showroom.
• Coordinate workflow across sales, procurement, logistics, warehousing, installation, and after-sales teams to enhance overall operational efficiency.
• Assist management in the development, implementation, and optimisation of company operational procedures and management systems.
• Represent the company at industry exhibitions, business meetings, client visits, and market promotion events.
• Support the Sales Manager in organising client resources and project progress, and establish and maintain an effective customer follow-up system.
• Proactively follow up on customer requirements, quotation status, and project progress via phone, SMS, email, and other communication channels.
• Regularly compile customer information, market updates, and competitor intelligence, submitting analytical reports to management.
• Monitor customer service quality to improve customer satisfaction and the company's brand image.
• Assist with recruitment, training, employee attendance tracking, and routine HR and administrative tasks.
• Support management with business reception duties, client relationship maintenance, and the coordination of significant projects.
• Drive ongoing improvements in showroom operations to elevate the customer experience and business development efficiency.
• Undertake other related tasks as assigned by management.

Selection Criteria

Essential Requirements

• Excellent spoken and written communication skills in both English and Chinese.
• A minimum of 5 years of experience in administration and operations.
• Professional presentation, strong business etiquette, and a high standard of workplace conduct.
• A stable, long-term career outlook.
• Strong organisational, coordination, interpersonal communication, and execution skills.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• High attention to detail, robust time-management skills, and the capacity to effectively manage multiple tasks.
• Legal working rights in Australia, such as citizenship, permanent residency, or a valid long-term work visa.

Preferred Qualifications and Experience

• Experience within the construction, building materials, windows and doors, curtain wall systems, fit-out, real estate, or a related industry.
• Previous experience in customer relationship management (CRM), business assistance, project coordination, or sales support.
• Familiarity with architectural drawings, construction project processes, or the operating model of the construction industry.
• Commercial development awareness and the ability to maintain strong client relationships.
• A current Australian driver’s licence and availability for business visits are preferred.

Remuneration

• AUD $80,000 plus superannuation.
• Salary is negotiable for exceptional candidates, contingent on individual experience and capability.

What We Offer

• A stable and growing industry platform with opportunities for long-term career development.
• A positive team culture and support for training.
• Opportunities to participate in major residential and commercial construction projects.
• Broad career progression pathways, including opportunities for management roles.
• A professional office environment located at the Adelaide head office showroom.