Insurance Officer

Insurance Officer

Australian Retirement Trust

Brisbane QLD

Contract

Onsite

Australian Retirement Trust is dedicated to assisting members in maximising their financial resources. This role offers an opportunity for you to pursue your professional goals while contributing to our mission.

As an Insurance Officer, you will be instrumental in the ongoing administration and maintenance of insurance arrangements for our members. Operating within the Insurance Remediations team, your contributions will involve accurate data processing, managing premium payments, and conducting technical analysis to ensure adherence to regulations and positive member outcomes. You will be part of a team that values courage, empathy, and excellence. This position represents a significant opportunity to enhance your understanding of superannuation and insurance products while delivering work of a high standard with a focus on member needs. This is a 12-month contract role, based in Brisbane.

Responsibilities

In this role, your daily activities will include:

• Maintaining and updating member insurance records with precision and a keen eye for detail.
• Processing insurance premium payments and associated transactions.
• Analysing data to identify issues and contributing to remediation efforts.
• Investigating and resolving member insurance inquiries and discrepancies.
• Escalating risks or compliance concerns in accordance with established policies and procedures.
• Collaborating with team members to enhance processes and improve efficiency.
• Utilising a variety of systems to manage a high-volume workload effectively.

Qualifications

Strong communication and interpersonal skills are expected. You should also possess the ability to identify problems and develop prompt, creative solutions. It is likely you will meet some of the following criteria:

• You possess strong analytical skills and a solid numerical aptitude.
• Your experience includes accurate work within high-volume environments.
• You demonstrate the ability to identify issues and formulate practical solutions.
• You are comfortable using multiple systems and navigating technology.
• You exhibit enthusiasm, flexibility, and a commitment to ongoing improvement.
• Your customer service orientation drives positive member outcomes.
• You adapt quickly to change with a professional and proactive approach.
• You possess strong written and verbal communication skills.
• You have knowledge of risk, compliance, or financial services, or a willingness to learn.
• Your understanding of superannuation or insurance is developing or established.

About Australian Retirement Trust

Our 2.4 million members entrust us with over $330 billion in retirement savings. We empower them to manage their finances and approach the future with assurance. Our inclusive culture ensures you will be valued and heard within a respectful workplace, fostering an environment where you can be yourself and achieve significant work.

Everyone is encouraged to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities.

Awaken your career at Australian Retirement Trust.

Applications close at 11pm on 26 June 2026. We aim to provide timely feedback; you will hear from us after the closing date regarding your application status. Fairness and transparency are important to us throughout the recruitment process.

Benefits

Bring your potential to Australian Retirement Trust and unlock our possibilities:

• Receive 14% superannuation as standard.
• Build a rewarding career through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• Office facilities include end-of-trip amenities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

We utilise technology, including artificial intelligence (AI), to assist with aspects of our recruitment process, such as application review, screening interviews, reference checks, and skill matching. All final hiring decisions are made by individuals. By applying, you agree to the use of these technologies as part of the recruitment process.