Insurance Repair Administrator (Administration Assistant)

Insurance Repair Administrator (Administration Assistant)

Company: One Solution Building Services Pty Ltd Location: Brisbane QLD Work Type: Full-time Work Arrangement: Onsite

One Solution Building Services Pty Ltd is a family-owned and managed business driven by the values of Teamwork, Integrity, Innovation, and Passion. We are dedicated to supporting both our customers and our team members. As we expand our Insurance Team, we collaborate closely with major Australian insurance companies.

We are seeking a motivated and enthusiastic Insurance Administrator to join our team at our Hemmant head office. This is a varied and fast-paced onsite role crucial for supporting customers through the insurance repair process during often stressful periods.

Key Responsibilities:

• Communicating with customers and clients via phone, email, and client portals.
• Maintaining accurate records and information using our job management software.
• Supporting the daily coordination of insurance repair jobs, which includes scheduling appointments and preparing documentation.
• Preparing and submitting invoices, quotes, and documentation to client portals.

Skills & Experience:

• A positive attitude and strong team mentality.
• Excellent customer service and communication skills.
• A professional phone manner and strong written communication abilities.
• High computer literacy, including proficiency in Microsoft Word, Excel, and Outlook.
• The ability and willingness to quickly learn new systems and software.
• Strong organisational skills and attention to detail.
• The ability to work in a fast-paced environment and manage competing priorities.
• Previous experience in administration, customer service, insurance, construction, or trade-based industries will be highly regarded.

Why Join Us?

• A supportive and friendly team environment.
• A stable, long-term opportunity with a growing business.
• A varied role where no two days are the same.
• An opportunity for growth within the insurance and construction industry.
• An employee discount and rewards program. Our staff receive Perkbox.

If you are organised, reliable, enjoy assisting people, and wish to join a supportive team environment, we encourage you to apply.

Application Instructions: When applying, please include a covering letter introducing yourself.