Lead Professional Support – Education Services.

Lead Professional Support – Education Services

NextSense is seeking a Lead Professional Support – Education Services for a permanent, full-time position based at our Macquarie Park location. This role is onsite.

This opportunity offers the chance to make a significant contribution within our Education Team.

Benefits include flexibility, two weeks of additional paid leave, and access to not-for-profit salary packaging.

The salary is up to $106,564 plus superannuation, with the option for 100% salary packaging.

Generous leave entitlements comprise two weeks paid Christmas leave, four weeks annual leave, and extensive personal/carer's leave. Paid parental leave is available: 14 weeks for primary carers and 6 weeks for secondary carers. Access to industry-leading education, professional development, and career pathways is provided.

This role reports directly to the Head of Education Strategy.

Key Responsibilities:

• Client Experience:
• Lead the coordination of administrative operations within NextSense Education, ensuring a professional, responsive, and welcoming service for students, families, staff, and visitors.
• Facilitate seamless communication and liaison between the Admin Team and Education Leaders to support effective daily operations and service delivery.
• Serve as the initial escalation point for complex enquiries and matters, ensuring prompt, sensitive, and appropriate issue management.
• Support and coordinate administrative processes, including finance, to enable effective client service delivery.
• Lead data collection processes and census administration.
• Client Administration:
• Support the effective use of CRM systems.
• Oversee processes for student records in compliance with legislative, privacy, and organisational requirements.
• Maintain accountability for the accuracy, integrity, and completeness of student and operational data across all administrative systems.
• Service Administration and Operations:
• Lead a small team of Education Services Admin Staff.
• Act as a key contact for NextSense Head of Roles.
• Manage financial responsibilities, including budget setting, monitoring, invoicing, collections, problem-solving, and financial acquittals of federal and state government funding.
• Other Duties:
• Contribute to a positive and collaborative team culture that promotes continuous improvement, professional learning, and high-quality service delivery.
• Actively participate in team meetings, providing feedback and suggestions to support operational effectiveness and continuous improvement initiatives.
• Support organisational initiatives, including marketing activities, client engagement strategies, and the ongoing development and nurturing of client relationships.
• Undertake reasonable travel across other sites within the Network as required.
• Perform other reasonable duties and responsibilities as directed by the manager.

About You:

• Experience in stakeholder management within multidisciplinary settings.
• Experience in administrative roles.
• Demonstrated success in identifying inefficiencies and implementing processes.
• Advanced proficiency in Microsoft Office applications, including Word and Excel.
• Working knowledge of Microsoft PowerPoint, Canva, and related systems.
• Experience providing administrative support to professional staff in health, disability, or education settings is desirable.
• Demonstrated experience using Client Relationship Management (CRM) systems to maintain accurate client records, document service interactions, and support effective service coordination.
• Experience with Compass and OWNA is preferred.
• You are obliged to become familiar with, and comply with child protection policies and legislation, as amended from time to time.
• A valid Working With Children Check and National Criminal Record Check, or willingness to obtain them, is required.

Our Purpose and Ambition:

NextSense is a not-for-profit organisation dedicated to supporting people with vision or hearing loss across Australia. We provide a holistic approach to hearing services for individuals from newborns to over 90 years of age, and assist children who are blind or have low vision to develop essential skills, mobility, and independence.

Since 1860, NextSense has been a pioneer, continuously expanding its services. Today, we offer world-class education for children with sensory loss and professionals, cochlear implants, allied health services, therapy, research, and clinical services. As a registered NDIS provider, we collaborate with clients to help them achieve their goals and potential.

We are committed to research and innovation, leveraging the latest technologies and novel approaches to educate the next generation of leaders in hearing and vision services.

How to Apply:

If this role aligns with your skills and aspirations, please click on the apply button.