Maintenance Coordinator

Maintenance Coordinator

Ausbuild is seeking a permanent, full-time Maintenance Coordinator to join our team at our Morningside location. This onsite role involves providing exceptional customer support to clients during the maintenance and warranty phases of their homes.

Responsibilities:

• Respond promptly to client inquiries regarding maintenance and warranty matters via phone and email.
• Assist clients with issues related to maintenance defects and structural warranty.
• Schedule inspections and appointments for clients, trades, and the Maintenance team.
• Prepare and manage maintenance documentation, reports, work orders, and correspondence.
• Maintain client records and filing within Outlook and internal systems.
• Support the Maintenance Manager with daily tasks, workflow updates, and meetings.
• Develop and maintain effective relationships with suppliers and subcontractors to ensure timely service delivery.

The Person:

• 3 years' experience in a construction customer service role (highly regarded).
• Experience using a CRM (Salesforce highly desirable).
• Intermediate experience and knowledge of the construction process.
• Excellent written and verbal communication skills, including a professional phone manner.
• Ability to problem solve and think creatively.

The Company:

Ausbuild has been creating thousands of homes for Queenslanders for over 37 years, delivering more than 99 master-planned communities. With over 30,000 residents in Ausbuild homes across southeast Queensland, we are a strong and steady business focused on people and places. As one of Queensland's leading home builders, we develop residential communities and townhouse projects across Brisbane, having built over 10,000 homes. Our diverse team comprises professionals with extensive experience in property development, building and construction, sales and marketing, finance, housing and interior design, contract administration, and customer service. We are expanding our operations and seeking talented individuals to join our team. Discover more at www.ausbuild.com.au.

What we offer:

• Complementary Health & Fitness Program
• Formal & Social Functions
• Brand New, Two Storey, Open Plan Office
• Access to a Confidential Employee Assistance Program (EAP) for All Employees
• Free On-Site Parking
• Collaborative Working Environment

Application Instructions:

If you possess the skills, experience, and drive for this position, please click the “apply” button and upload your Cover Letter and Resume.

Only those selected for an interview will be contacted. We thank all applicants in advance for their time and interest in working at Ausbuild.

Only applicants with full work rights to work in Australia are eligible to apply.

By applying for a job with Ausbuild, you acknowledge that we may collect and hold personal and sensitive information relevant to your application, including contact details, resume, employment history, academic records, police checks, and potentially medical information and records (including immunisation status) where relevant. The Privacy Act 1988 (Cth) does not apply to employees at Ausbuild or to information received from individuals who become employees. For our privacy policy, please visit www.ausbuild.com.au/privacy.