Manager Apprentice and Trainee Services

Manager, Apprentice and Trainee Services

TAFE Queensland is the State’s most extensive and experienced Vocational Education and Training (VET) provider. For over 140 years, TAFE Queensland has equipped students with practical, industry-aligned skills for enduring careers. Our recognised training is delivered on campus, online, and in the workplace, empowering individuals to enhance their communities, support their industries, and bolster local economies. Joining TAFE Queensland means becoming part of a highly experienced workforce, deeply connected to industry, and committed to best practices and innovative training.

Your Opportunity

As the Manager, Apprentice and Trainee Services, you will:

• Provide leadership and effective operational management for the Apprentice and Trainee Services team, ensuring high-quality support functions across the organisation.
• Develop, promote, and strongly support a clear sense of purpose and direction for administration functions, aligning with the region’s strategic direction.

This position reports to the Director, Customer Experience, TAFE Queensland East Coast.

This is a Permanent, Full-Time opportunity, unless otherwise determined. The position can be based at any TAFE Queensland East Coast campus, with a preference for the Nambour or Hervey Bay campus. You may be required to perform work at other TAFE Queensland campuses.

Key Responsibilities

• Manage and maintain contractual obligations with DTET’s User Choice Policies, including variations, submissions, and administration of East Coast User Choice agreements.
• Provide leadership and support to Apprentice and Trainee Services staff, including managing workloads to meet operational requirements and achieve agreed business outcomes.
• Lead, develop, and implement Apprentice and Trainee Services administrative processes and procedures for the Institute, identifying and implementing quality procedures that meet User Choice contractual obligations and legislative requirements.
• Support audit processes to ensure compliance with contractual obligations, including interstate data submissions as per the legislative and departmental requirements for each state.
• Liaise, consult, and provide advice to key stakeholders to develop and improve business practices, processes, and procedures within an effective system-wide business framework.
• Manage the co-ordination and processing of Training Notifications from Australian Apprenticeship Centres, and oversee the management of apprentice/trainee personal data and matriculations in the Student Management System.
• Manage and maintain the operations of the Apprentice and Trainee Services information system (e.g., Toledo) and associated strategies to ensure user and reporting conformity across the organisation; ensure data integrity and manage the rectification of data errors to maximise User Choice revenues.
• Maintain an understanding of the commercial aspects of TAFE, including financial and business performance and any impact from external factors, such as costings for User Choice program viability, gap training, and State and Commonwealth funding opportunities.
• Actively engage with User Choice networks, industry, business, and the community to ensure consistent knowledge transfer and transparent communication.
• Contribute to the success of transformation and cultural change by promoting and modelling the established values of Showing Initiative, Working Together, Focusing on our Customer, and Taking Responsibility.

How you will be assessed

The ideal applicant will demonstrate the following key capabilities:

• Ability to lead and manage customer administration teams by supporting the strategic direction of the East Coast Region.
• Effectively manage organisational change, build staff capacity, and collaborate with senior management to achieve desired outcomes.
• Self-motivation to achieve regional outcomes and ensure compliance of relevant systems and practices for the management and delivery of student and support services.
• Establish and maintain effective, professional communications and working relationships with a broad range of internal and external clients and stakeholders at strategic and operational levels, appropriately addressing client complaints and capturing service feedback.
• Display flexibility and responsiveness, possessing the initiative, attitude, and ability to thrive within a dynamic, challenging, and changing environment.

Mandatory Qualifications/Requirements

There are no mandatory requirements.

Highly Desirable Requirements

• Diploma of Business or Management and/or Diploma of Information Technology Systems Administration or equivalent or higher.

Salary: $121,651.73 - $129,924.65 (gross) per annum. Work Type: Full-time Location: Hervey Bay (with flexibility to other East Coast campuses) Application Instructions: If you’re interested in this role, click the ‘Apply’ button to submit your application via the TAFE Queensland website.