Manager Operations Merchandise, MCG

Manager Operations Merchandise, MCG

Company: Delaware North Location: East Melbourne Work Type: Full-time Work Arrangement: Onsite

Delaware North Australia is seeking a full-time Operations Manager – Merchandise for our team at the Melbourne Cricket Ground (MCG). The MCG is a globally recognised sporting venue, hosting events such as AFL Grand Finals, international cricket, major concerts, and blockbuster events. In this role, you will oversee the MCG Shop and event-day retail operations, aiming to deliver memorable merchandise experiences that connect fans with significant moments. This is a unique opportunity to join the team at the MCG, a premier Australian stadium renowned for its sporting and entertainment events.

What We Offer: At Delaware North, we value challenge, talent, and hard work, with rewards to match. We are shaping the future of hospitality and recognise the contribution of our team members. As part of our team, you will receive:

• The chance to work at the iconic MCG, a highly regarded sporting and entertainment venue.
• Access to our employee assistance program.
• Opportunities for training and development.
• The ability to gain experience and develop skills at significant Melbourne events and venues.

We foster a collaborative and supportive team environment that aims to bring out the best in each individual.

Responsibilities:

• Lead, direct, and continuously enhance operational activities to meet financial targets, profit margins, and business expansion goals.
• Provide leadership and coaching to cultivate talent and develop an engaged workforce within the venue.
• Collaborate closely with the Warehouse Manager and Shop Manager to achieve effective operational outcomes.
• Manage operations to ensure compliance with all legislative regulations, standards, and performance expectations.
• Develop and monitor operational metrics across the business in conjunction with the Financial Analyst.
• Establish and maintain relationships with key internal and external stakeholders, contributing to the growth of the Delaware North brand.
• Undertake non-match day planning to maximise and deliver major events.

About You:

• Demonstrated leadership experience with the capacity to manage large, functional teams.
• A Bachelor's degree in merchandise management, business management, or hospitality is strongly preferred.
• The ability to engage a workforce, provide motivation, and offer clear direction within a safe and respectful working environment.
• An understanding of relevant legislative regulations, codes of practice, and industry standards.
• Strong business acumen, with a focus on sales and commercial growth.
• The capacity to quickly identify opportunities and implement them.
• A high level of attention to detail and excellent time management skills.

Company Information: The Melbourne Cricket Ground (MCG) is Australia's most iconic sporting venue and the largest stadium in the Southern Hemisphere, with a capacity exceeding 100,000 attendees. It is known for hosting major AFL matches, international cricket, and significant entertainment events, as well as concerts and private functions. Delaware North provides a range of retail food and beverage services, premium hospitality, and multipurpose spaces at the MCG. The MCG is a significant cultural landmark in Melbourne, offering memorable experiences within the city's sporting and entertainment landscape.

Delaware North offers a work environment where employees value their workplace, colleagues, and daily experiences. Our operations span sporting venues, casinos, airports, national parks, hotels, and restaurants, providing diverse career pathways. We support employees in achieving excellence within a company with a 100-year history of success, stability, and growth. We encourage individuals with drive and a passion for making things happen to align with our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Application Closing Date: 23/07/2026, unless a suitable candidate is identified and appointed sooner.