Medical Receptionist- Belconnen

Medical Receptionist - Belconnen

Hearing Australia is seeking a full-time Medical Receptionist to join our team in Belconnen. This is an onsite position.

About the Role:

As a Medical Receptionist at Hearing Australia, you will play a vital role in supporting and empowering clients of all backgrounds. You will contribute to providing the latest best practice services for those in need and gain valuable skills with Australia's largest provider of government-funded hearing care. This permanent, full-time position may involve supporting the Tuggeranong & Deakin hearing centres.

Key Responsibilities:

• Greeting clients and managing counter and telephone inquiries.
• Providing reception cover and undertaking general administration duties, including booking client appointments, processing claims, data entry, and preparing monthly reports.
• Liaising extensively with clients, including children and adults, some with complex needs, and clients from multicultural, Aboriginal, and Torres Strait Islander backgrounds.
• Performing minor hearing aid repairs and troubleshooting.
• Assisting Clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice, and demonstrating the use of hearing aids.

What You Will Bring:

We are looking for a candidate who thrives in a client-centred environment, providing exceptional and friendly service while managing complex medical administration. You will possess:

• Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work.
• Intermediate/advanced level computer literacy and some exposure or working knowledge of mobile technology (Apple and/or Android applications).
• A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families.

What Matters Most:

Your drive to help anyone and everyone who needs us is paramount. You will view your role as a significant responsibility and an incredible opportunity to make an impact on lives across the country.

Why Hearing Australia?

Hearing Australia offers a rewarding career where you will know your work contributes meaningfully to the lives of Australians. Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. You will support and empower clients from all backgrounds, contributing to a special team environment. As our industry evolves, we are committed to continuous learning and improvement, building an organisation where everyone can thrive.

Benefits:

• Additional 2 rostered days off each month for full-time team members.
• Attractive salary package, including a generous 15.4% superannuation.
• Paid parental leave.
• Attractive employee benefits, such as salary sacrifice for superannuation, HCF private health cover discounts, well-being programs, salary packaging, and discounts across a range of retailers.

Application Instructions:

To apply, please submit your application as per the instructions provided.