Medical Receptionist

Medical Receptionist

GenesisCare

Redcliffe

Full-time, Permanent

GenesisCare is seeking a Medical Receptionist for a full-time, permanent position within a new Oncology clinic in Redcliffe. This role is onsite and offers a salary under the FLARE & Care To benefit Programs.

In this critical role, you will be the initial point of contact for patients navigating their cancer journey. The position operates in a fast-paced environment across various workstations where priorities can shift rapidly. An efficient, helpful, and empathetic approach is essential. If you are dedicated to providing quality administrative support and seek a meaningful role, we encourage you to apply.

Key Responsibilities:

• Work efficiently in a fast-paced administrative setting with competing priorities, maintaining patient focus as the highest priority.
• Serve as the first point of contact for patients, delivering excellent service in person and via telephone.
• Book and confirm patient appointments and consultations.
• Process billing and receipting of invoices.
• Accurately enter data across two platforms and process relevant paperwork.
• Liaise and communicate effectively with multidisciplinary teams to ensure efficient processes and maintain doctor relationships.
• Manage patient records and file patient notes.
• Ensure the smooth operation and preparation of the clinic, including retrieving results, updating Medicare and health fund details, and maintaining demographic and referral information.
• Develop a clear understanding of Radiation Oncology billing, Medicare, and Medicare Safety Net funding mechanisms.
• Communicate funding mechanisms, out-of-pocket fees, and other account-related enquiries compassionately to patients.

We are interested in candidates who possess:

• Demonstrated ability to provide excellent patient care and customer service.
• High attention to detail and the ability to multitask in a busy environment.
• Exceptional organisation and communication skills, with the ability to liaise effectively with internal and external stakeholders.
• Proven ability to work successfully both independently and within a team environment.
• Exceptional phone manner and the capacity to handle a high volume of patient inquiries.
• Ability to demonstrate exceptional values.

Benefits of joining our team:

• Access to thriving, supportive, and collaborative teams that emphasise staff wellbeing and encourage personal growth.
• Qantas membership discount, gym membership discount, 12 weeks paid parental leave, and Bupa discount.
• The opportunity to work for an influential healthcare provider at the forefront of cancer treatment innovation.
• A fast-paced, high-performing, and agile working culture, with significant change driven by rapid growth.
• All employees and their family members have access to free, confidential external support, including financial, nutritional, and wellbeing coaching, legal advice, and counselling.
• Opportunities to learn and grow through award-winning development programs.

About GenesisCare: Join GenesisCare, a highly progressive and passionate team of healthcare professionals and support staff united by a common purpose: to design care experiences that deliver the best possible life outcomes. Our ambition for better cancer care has grown into a passionate team of approximately 2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

GenesisCare is committed to managing the risk of transmission of specified vaccine-preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.