Membership Administration & Payments Officer

Membership Administration & Payments Officer

Australian Nursing and Midwifery Federation (SA Branch)

Ridleyton

The Australian Nursing and Midwifery Federation (SA Branch) invites applications for a Membership Administration & Payments Officer, a part-time, ongoing position. This role is integral to providing high-quality service to the ANMF (SA Branch) membership.

About the Role

This position involves 30 hours of work per week, distributed across four days. Flexibility in start and finish times is offered to support work-life balance. The officer will directly interact with ANMF (SA Branch) members, addressing a range of inquiries concerning membership fees, benefits, professional development, and workplace representation. Reporting to the Team Leader – Membership and Recruitment, the role is part of a collaborative team, working alongside executive and marketing personnel. Success in this role relies on the ability to build rapport with members and deliver accurate, efficient support. This is a people-focused position within a dynamic environment, contributing to the union’s engagement, advocacy, and professional development initiatives.

Key Responsibilities

• Provide high-quality support to ANMF (SA Branch) members by handling inquiries, processing membership applications, and resolving payment issues.
• Process membership applications, changes, and renewals.
• Accurately record and maintain membership data within the iMIS database.
• Review, verify, and reconcile membership payment transactions for accuracy and compliance.
• Ensure timely and compliant processing of membership tasks according to established procedures.
• Maintain confidentiality and integrity when handling member records and sensitive information.
• Identify and resolve payment discrepancies in coordination with relevant internal teams.
• Support membership growth and retention through proactive engagement and promotion of ANMF (SA Branch) services.
• Contribute to internal team meetings and planning activities, and perform additional duties as required in line with organisational goals.

About You

The ideal candidate will be caring, approachable, and enthusiastic, bringing:

• Experience in a membership support role or within a payments-related environment.
• Demonstrated experience in an administrative work environment.
• Strong customer service skills, with proven ability to manage inquiries over the phone and in person.
• Proven experience in delivering high-quality administrative support and applying sound administrative practices.
• Excellent verbal and written communication skills, with a focus on delivering a positive member experience.
• Demonstrated flexibility, a proactive approach to learning, and a commitment to helping and supporting members.
• Proficiency in computer systems, including the Microsoft Office Suite and membership or database platforms.
• Ability to work independently and collaboratively within defined organisational frameworks.
• Demonstrated accuracy, efficiency, and attention to detail in data entry and record management.
• Strong commitment to professionalism and high-quality outcomes that support the recruitment and retention of members and students.
• Knowledge of iMIS membership database is highly desirable, but not essential.
• Holds, or is willing to obtain, a current National Police Check and Working with Children Check (WWCC).

About Us

The Australian Nursing and Midwifery Federation (SA Branch) represents over 26,000 Nurses, Midwives, and Personal Care Workers, advocating for positive outcomes for over a century. The Australian Nursing and Midwifery Education Centre (ANMEC) is an award-winning RTO delivering high-quality training. The organisation also operates Union Legal SA and supports the Rosemary Bryant Foundation.

Working with Us

The ANMF (SA Branch) is committed to making a meaningful impact on its members and the healthcare workforce. It fosters a collaborative, supportive team environment where roles contribute to shaping a positive and dynamic workforce. The organisation prioritises people, wellbeing, and a culture of unity, respect, and excellence.

Benefits

• Paid Professional Development Allowance
• Additional Personal Leave days each year
• Paid Office Shutdown between Christmas and New Years
• 17.5% Leave Loading (capped)
• Flexible working arrangements
• Active Employee Assistance program (EAP)
• Free on-site parking

Salary

The salary for this position is $73,743 – $79,633 per year, pro rata.

Application Instructions

To apply, please submit your application.