Neverfail Customer Service Coordinator

Neverfail Customer Service Coordinator

Coca-Cola Europacific Partners (CCEP) is a global consumer goods company employing 42,000 individuals across 31 countries. We are dedicated to producing, distributing, and selling beloved beverages, serving 4 million customers and continuously innovating to satisfy the 600 million individuals who enjoy our drinks daily. In Australia, our portfolio includes the Coca-Cola family of products alongside well-known brands such as Sprite, Fanta, Monster and Mother Energy, Mount Franklin, Powerade, Billson’s, and Grinders Coffee.

The Opportunity

At Neverfail, we are committed to delivering exceptional customer service and creating positive interactions. As a Customer Service Coordinator based at our Salisbury Distribution Centre, you will significantly contribute to supporting our customers and ensuring the efficient daily operations of our distribution centre.

This is a full-time, permanent position located at our Salisbury, South Australia site, with working hours from Monday to Friday. This varied and fast-paced role involves providing responsive support via phone, email, live chat, and face-to-face interactions. You will collaborate closely with our warehouse, dispatch, and logistics teams to achieve outstanding customer outcomes.

You will experience a dynamic role where you will take ownership of customer enquiries, coordinate timely solutions, and contribute to continuous improvement initiatives aimed at enhancing both customer satisfaction and operational performance.

Key Responsibilities

• Respond to customer enquiries through phone, email, live chat, and face-to-face channels, providing exceptional customer service.
• Resolve delivery and service enquiries through collaborative efforts with warehouse, dispatch, and logistics teams.
• Provide customers with timely updates regarding deliveries, collections, and service requests.
• Support customer collections, cooler swaps, and equipment returns, while maintaining accurate records.
• Assist with stock verification and operational tasks to support daily distribution centre activities.
• Maintain accurate customer information and documentation across business systems.
• Ensure compliance with site safety requirements and operational procedures.
• Contribute to continuous improvement initiatives that enhance customer service and operational efficiency.

About You

You are a customer-focused professional who thrives in a fast-paced operational environment. You enjoy building relationships, solving problems, and working collaboratively with both customers and internal teams to deliver exceptional service.

Additionally, you will possess:

• Experience in customer service, logistics, warehousing, transport, or customer operations.
• Strong communication and stakeholder management skills, with a customer-first mindset.
• Excellent organisational and time-management skills, with strong attention to detail.
• Confidence using Microsoft Office applications, including Excel, Word, and Teams.
• Experience with Microsoft Dynamics or similar customer management systems is highly regarded.
• A proactive approach to problem-solving and continuous improvement.
• A commitment to maintaining safe work practices and operational compliance.

What We Offer

• An opportunity to play a key role within Neverfail's Customer Service and Distribution operations.
• Ongoing learning and development opportunities to support your career growth.
• Exposure across Customer Service, Logistics, and Supply Chain within a leading FMCG business.
• A generous monthly product allowance.
• Access to a wide range of corporate discount programs, including Fitness Passport, QANTAS Club, Microsoft, Lenovo, Hertz, GoGet, and Estee Lauder.
• The opportunity to participate in the CCEP Employee Share Purchase Plan.

Coca-Cola Europacific Partners is committed to cultivating an inclusive, diverse, equitable, and safe workplace, free from discrimination and harassment. We encourage candidates to inform us of any accessibility adjustments required at any stage of the process. Your health, safety, and equal opportunity remain central to how we support our people.

At Coca-Cola Europacific Partners, we are committed to investing in your growth and development. We actively support career progression and encourage continuous learning throughout your journey with us. In 2025, 46% of all new opportunities in Asia-Pacific were filled by current employees, demonstrating our commitment to supporting your growth, ambition, and potential.

This role will be subject to our standard pre-employment checks, which may include employment references, working rights, medical checks, and background checks, depending on the role.