Office Administrator

Office Administrator

Fjord Wellness Pty Ltd is seeking an experienced, organised, and proactive Office Administrator to join our team in Burleigh Heads. Fjord is an Australian wellness brand that designs and manufactures premium ice baths and ice showers in Burleigh Heads, Gold Coast.

About the Role This position supports our founders and a team of four in the office, ensuring the smooth operation of daily customer service and business activities. You will have experience in business operations and be comfortable working with AI-driven systems and processes, as AI is integrated into our operations. You should be comfortable managing office operations independently when the team is travelling and acting as a primary point of contact for the business.

Key Responsibilities

• Relationship Management: Build strong relationships with internal and external stakeholders. This includes liaising with builders and production partners to order ice bath components, confirm custom orders, and monitor timelines. You will gain a thorough understanding of our product range and its mechanics to confidently communicate with clients.
• After Sales Service Management: Oversee the entire after-sales service process from sale confirmation. This involves contacting new clients to confirm their orders and chosen customisations, providing product manuals, coordinating with the production team for build updates, and keeping clients informed throughout the process. You will develop a deep understanding of our product range and its mechanics to speak with clients confidently.
• Operational Support: Undertake a range of tasks including managing email inboxes, maintaining operational trackers, scheduling appointments, handling billing administration, and coordinating courier services.
• Daily Operations: Manage ad-hoc tasks as they arise, such as coordinating logistics, supporting operational priorities, and contributing to the smooth day-to-day running of the office.

You will utilise our technology stack, which includes Google Workspace, Slack, HubSpot, Monday.com, Canva, Shopify, and Claude AI.

About You

• A minimum of 4 years of experience in administration and/or operations.
• Highly self-driven, demonstrating genuine ownership of your work and its quality.
• Confident, organised, and capable of holding the team accountable.
• A genuine desire to contribute to a supportive team culture.
• Previous experience in a medical administrative role or a technical service industry role (or similar) with a desire to transition into a start-up environment.

What We Offer

• A full-time role based in Burleigh Heads. Four days a week may be considered for the right candidate. There is some flexibility regarding hours and one work-from-home day per week.
• A collaborative and supportive team culture.
• A workplace that values health and fitness, with on-site access to ice baths.
• The opportunity to grow with a premium Australian brand.

If you excel at creating structure, enjoy engaging over the phone, and are adept at building meaningful relationships, we encourage you to apply.

Learn more about Fjord at https://fjord.com.au/. For any inquiries, please contact us via email at inf•@fjord.com.au.

Salary: $65,000 – $75,000 per year depending on experience. Work Type: Full-time. Location: Burleigh Heads.