Office All-Rounder / Sales Customer Service Officer – Part Time Permanent

Office All-Rounder / Sales Customer Service Officer – Part Time Permanent

Cakes West is seeking an enthusiastic and experienced individual for the permanent part-time role of Office All-Rounder / Sales Customer Service Officer. This position is based onsite at our Bassendean office and forms part of our dynamic Sales Team. The role involves customer service and administration support. Cakes West operates three bakeries: Cookies and More, Danish Patisserie, and Cake Box.

The Role

• Processing a high volume of daily orders.
• Performing data entry and invoicing using Triumph accounting software.
• Providing general administration support to the sales executive and the wider sales team.
• Building rapport and maintaining strong relationships with a diverse customer base.
• Booking and scheduling orders for delivery.
• Undertaking general administration duties to assist other departments as required.

Requirements

• A minimum of 2 years of experience in a sales and customer service role.
• Experience within the food and beverage industry is preferred.
• A passion for delivering exceptional customer service.
• Strong attention to detail and excellent organisational skills.
• Proficiency using Office 365; experience with Excel is desirable.
• Knowledge of Triumph or MYOB accounting software is advantageous.
• Excellent written communication and interpersonal skills.
• The ability to thrive in a fast-paced environment.
• Flexibility for annual leave cover.
• A current Western Australian Driver's Licence.

Hours and Location

• Work type: Part-time, permanent.
• Location: Bassendean, onsite.
• Working 3 days per week.
• Initially, working Tuesdays, Thursdays, and Fridays from 8:15 am to 4:15 pm.
• Once trained, the role will include Sunday afternoons/Public Holidays on a roster basis, from 12:00 pm to 4:30 pm.

What We Offer

• Competitive salary.
• A professional and supportive team environment.
• Training and development pathways for professional growth.

To apply, please submit your application.