Operations Administrator

Operations Administrator

MA Financial Group Sydney NSW Full-time, Onsite

MA Financial Group is a global alternative asset manager with specialisation in private credit, real estate, and hospitality. The firm provides lending to property, corporate, and specialty finance sectors, alongside corporate advisory services. MA Financial Group manages $13.3 billion for clients, oversees $165 billion in managed loans, and has advised on over $125 billion in advisory and equity capital market transactions. The company employs over 900 professionals across Australia, China, Hong Kong, New Zealand, Singapore, the United States, and the Philippines. MA Financial Group offers an environment of opportunity and potential, encouraging employees to think, collaborate, and contribute to creating value.

MA Specialty Funding, a business unit within MA Financial Private Credit, operates niche lending platforms that provide funding to law firms and their clients, mortgage brokers, and homebuilders. This unit has experienced 20% annual growth in its lending platforms over the past five years and has introduced several new loan products.

MA Financial Group offers a collegiate and supportive team culture, along with the opportunity to work within a successful and growing niche business. There is also an opportunity to learn new roles as the business expands.

About the Role

MA Financial Group is seeking a motivated individual to join its five-member operations team in Sydney. This role will initially be responsible for a major law firm client and will provide assistance across other clients and products. Over time, the expectation is for the role to rotate through all aspects of operations, enabling the individual to perform all functions.

The position involves following a structured workflow for loan approval and management, responding to client inquiries via phone and email, and problem-solving for the small percentage of situations that fall outside the standard workflow.

What You Will Do

• Review and process customer loan applications, credit limit increases, drawdowns, and repayments.
• Manage workflows.
• Perform cash reconciliations.
• Answer and resolve customer queries via email and phone.
• Undertake a range of tasks to support the operations function.

Indicators of Success

• Workflows are processed accurately with minimal rework or corrections.
• Turnaround times are consistently met in a high-volume environment.
• Issues are raised early.
• Your work is reliable and its quality can be trusted.
• You demonstrate strong ownership of your daily workload.
• You propose suggested improvements to processes.
• You assist colleagues when you have spare time.
• You are a well-liked and valued member of the team.

Ideal Candidate Profile

This role suits an individual who:

• Is organised and can manage multiple work streams.
• Possesses excellent attention to detail.
• Has a friendly personality and can interact well with staff and customers.
• Is self-motivated to complete tasks without supervision.
• Is keen to learn.
• Is confident in communication.

They are proficient in:

• Following process manuals and executing tasks accurately.
• Working with Excel spreadsheets.
• Maintaining to-do lists and general organisation.
• Undertaking tasks independently, but seeking assistance when needed.

They excel at:

• Learning new skills.
• Independent thinking.
• Being helpful and kind to colleagues.

Skills, Qualifications, and Experience

• Proficiency in Microsoft Office, including Excel and Word.
• A minimum of 2 years' experience in an operations administration role.
• Experience with loan processing, financial services, or data validation is an advantage.