Operations Coordinator

Operations Coordinator

Company: JB Hi Fi Group Pty Ltd Location: Matraville Work type: Full-time Remote/on-site: Hybrid

At JB Hi-Fi, we are more than a leading Australian retailer. Our team is characterised by passion, knowledge, and a down-to-earth approach. We are dedicated to our work and committed to helping people enhance how they live, learn, work, and play by providing the latest in technology, consumer electronics, home entertainment, and appliances at competitive prices.

With over 300 stores, an online presence, and our commercial division, JB Hi-Fi Business, we deliver exceptional value, globally recognised brands, and outstanding customer service. JB Hi-Fi offers a dynamic environment to advance your career.

Why join JB Hi-Fi?

• Engage in a fast-paced and stimulating setting that values diversity, creativity, and new ideas.
• Receive competitive remuneration, potentially including generous sales commissions and other incentives, reflecting your contributions.
• Access significant career development pathways and extensive training programs within the broader JB Hi-Fi Group, which encompasses JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys, and E&S Trading.
• Enjoy substantial discounts across the JB Hi-Fi Group and access Beny, our team member benefits app, offering exclusive deals, wellbeing support, and everyday savings.
• Benefit from 12 weeks of paid parental leave for eligible primary carers, along with a gift for new parents. We support flexibility through hybrid working models for eligible positions.
• Utilise our Employee Assistance Program (EAP) for confidential counselling and a variety of wellbeing resources for you and your family.
• Participate in our Helping Hands workplace giving program, which has contributed millions to partner charities, supporting positive community impact.
• Contribute to our sustainability efforts as we work towards our goal of net zero carbon emissions by 2030, continuously improving our reduction, reuse, and recycling practices.

Job Description

As an Operations Coordinator, you will play a key role in the Operations Team, contributing to the delivery of exceptional customer service, optimising profitability, and improving overall efficiency. You will uphold operational excellence by ensuring adherence to policies and procedures, maintaining compliance, and maximising efficiency.

• Prioritise tasks and guide the operations team to ensure a highly efficient back-of-house operation, adhering to procedural controls.
• Manage stock flow, including inbound goods processing, returns, transfers, and invoice management.
• Provide outstanding customer service and effectively address customer complaints and inquiries.
• Ensure all Back of House activities comply with safety regulations, with a focus on safe product handling, equipment and machinery use, and incident reporting.

Qualifications

• An individual who enjoys working in a casual, enjoyable atmosphere.
• Thrives in a retail setting and possesses knowledge of Operations, including stock flow and inbound/outbound goods.
• Demonstrates strong multi-tasking abilities and a meticulous eye for detail.
• Understands inventory management principles and processes.
• Capable of building and maintaining relationships with both internal and external stakeholders.
• Possesses solid customer service skills that foster positive customer experiences.

Additional Information

If this opportunity aligns with your interests, please click apply and submit your CV. All applications will be treated with strict confidentiality.

JB Hi-Fi Limited is an equal opportunity employer committed to fostering an environment of diversity and inclusion. If this role excites you, even if you don't meet every single criterion, please apply.