Operations Manager

Operations Manager

Private Advertiser is seeking an Operations Manager to join their Melbourne Leadership Team. This full-time, onsite role is based in Melbourne VIC.

The Operations Manager will lead a region across South/East Melbourne, overseeing up to 10-12 direct reporting Store Managers. The position involves coaching and mentoring staff, fostering local community brand engagement, and maximising the growth and profit potential of stores within the designated area. Ensuring compliance with company policies, procedures, industrial awards/agreements, and relevant regulatory standards is essential for the safety of people, customers, and the community. This role requires a hands-on approach, with time spent in-store to provide real-time leadership, development, and mentoring to ensure team performance, growth, and thriving. The Operations Manager will lead by example, demonstrating the ability to communicate with individuals of all seniority levels and backgrounds, while embodying an inspirational, energetic, and passionate leadership style with authentic curiosity.

Key Responsibilities:

• Manage the day-to-day operations of multiple service centres, including scheduling, inventory management, and staffing.
• Oversee the delivery of high-quality automotive services and repairs, adhering to strict quality and safety standards.
• Develop and implement strategies to improve productivity, efficiency, and customer satisfaction.
• Provide strong leadership and coaching to the team of technicians and customer service representatives.
• Collaborate with the wider business to identify and implement process improvements.
• Monitor and analyse key performance metrics to drive continuous improvements.
• Ensure compliance with all relevant industry regulations and internal policies.

What We're Looking For:

• Significant experience in operations managing multiple sites.
• Excellent people management and leadership skills, with the ability to motivate and develop a team.
• Proven track record of driving operational improvements and enhancing customer satisfaction.
• Strong problem-solving and decision-making abilities, with a focus on continuous improvement.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with customers and stakeholders.
• A current driver’s licence, as this role will require frequent store visits.

What We Offer:

• Salary: From $140K base plus performance bonus and other perks.
• Comprehensive training and ongoing professional development.
• Discounts on automotive services and products, and everyday expenses.
• Health and wellbeing initiatives.
• Flexible working arrangements.
• Employee recognition and reward programs.
• Car Allowance.
• Autonomy and ownership of a large, impactful retail/automotive region.
• Opportunity to lead a successful portfolio, shape culture, and drive results.
• Access to ongoing professional development and leadership support.
• Work within a values-driven, people-first environment.

If you are a hands-on leader who thrives on building strong teams, driving performance, and creating great customer experiences, we want to hear from you.

Please let us know if you require reasonable adjustments at any stage of the recruitment process.