Operations Manager

Operations Manager – Kemps Creek

Company: Toll Group Location: Kemps Creek Work Type: Full-time Reporting Line: Site Manager

Toll Group is a global logistics provider with over 130 years of experience, supporting more than 20,000 customers across 27 markets and 150 countries. As part of Japan Post, Toll moves businesses that move the world, offering comprehensive logistics, transport, and supply chain solutions. Global Logistics specialises in sophisticated supply chain solutions, warehousing, distribution, and dedicated transport. Retail, Consumer & Auto (RCA) offers specialised contract warehousing and distribution services to various industries, including Consumer & Beverages, Specialty Retail, Auto, and FMCG, within the third-party logistics (3PL) market.

About the Role and Opportunity

This position seeks an experienced Operations Manager to oversee the daily warehouse and distribution centre operations at the Amazon Kemps Creek site. The role involves ensuring safe, efficient, and cost-effective operations, delivering service excellence, and meeting performance, safety, and financial targets. It is a hands-on leadership position for individuals who excel in fast-paced, high-volume environments and are committed to people, safety, and continuous improvement. The role is responsible for delivering high-quality logistics services, ensuring operational efficiency, profitability, and long-term business growth.

Key Responsibilities

• Lead and manage daily warehouse and distribution operations to achieve service and financial targets.
• Plan and coordinate resources for efficient utilisation of labour, equipment, and systems.
• Develop strong customer relationships, understand their needs, and enhance service outcomes.
• Investigate operational issues, implement corrective actions, and drive continuous improvement.
• Ensure all site processes, procedures, and standards are documented, implemented, and adhered to.
• Act as the point of escalation for operational issues and support audits, inspections, and reviews.
• Collaborate with internal stakeholders to support growth and operational excellence.

What We’re Looking For to Drive Success

• Experience or exposure in a 3PL environment, including an understanding of third-party logistics and client service delivery.
• Strong knowledge of warehousing and distribution best practices, WMS, and labour optimisation.
• Demonstrated ability to lead teams, coach performance, and foster a collaborative site culture.
• Sound understanding of safety, legislative, and compliance requirements.
• Strong problem-solving skills with a solutions-focused mindset.
• Excellent stakeholder engagement and communication skills.

Why Join Toll?

Toll is committed to delivering smarter logistics solutions and fostering a thriving workplace. You will join a team that values innovation, safety, and continuous improvement. At Toll, you will play a vital role in delivering essential goods and services, contributing to thriving businesses and communities. Every day presents an opportunity for curiosity, asking the right questions, and building meaningful connections. With a vision to expand global reach, our 16,000+ people are passionate about progress. We collaborate in friendly, caring teams, supported by approachable leaders who empower us to make decisions with impact. You will have opportunities to learn and grow through industry-leading training alongside talented experts, take on diverse challenges, and new responsibilities.

We encourage applications from individuals who may not meet every qualification but possess similar skills and a willingness to learn. Toll values a diverse, inclusive, and authentic workplace. If your past experience doesn't align perfectly but you are interested in this role, please talk to us; you may be the right candidate for this or other upcoming roles.

Toll welcomes everyone, including individuals of all ages, ethnicities, genders, and abilities.

To find out more about Toll Group, visit www.careers.tollgroup.com.

Application Instructions:

You must be entitled to work in Australia and be prepared to undertake pre-employment checks, including a criminal history check and medical assessment.