Operations Supervisor

Operations Supervisor

Shiperoo is a tech-powered disruptor in the 3PL sector, focused on enabling retailers to pick, pack, ship, and manage returns with enhanced intelligence and speed. Leveraging advanced automation and AI, alongside a dedicated team, Shiperoo aims to redefine fulfilment and simplify e-commerce logistics. Individuals who thrive in dynamic settings, embrace innovation, and seek to make a tangible contribution will find a suitable environment here.

About the Position

The Operations Supervisor will be instrumental in establishing and maintaining the daily operations of warehouse, inventory, and client support functions. This is a practical role, requiring close collaboration with the Site Manager. The position involves structuring procedures, optimising inter-team workflows, and ensuring consistent client service delivery. Key attributes for this role include accountability, problem-solving skills, and a robust operational perspective.

Key Responsibilities

• Support the daily execution of fulfilment operations.
• Coordinate team schedules and rosters to ensure sufficient staffing across warehouse, dispatch, and client support.
• Provide direct supervision of the team, clarifying objectives, monitoring progress, and addressing issues promptly.
• Manage inventory coordination, stock accuracy, and stock movements.
• Collaborate with purchasing, warehouse, and client support teams to ensure operational alignment.
• Identify and resolve operational challenges affecting delivery or service standards.
• Enhance processes related to stock handling and workflow efficiency.
• Maintain accurate and consistent documentation across all relevant systems.
• Assist in managing team workload, priorities, and task assignments.
• Report on operational performance, identifying areas for enhancement.
• Serve as a primary liaison between operations, sales, and client-facing teams.

Requirements

• Experience in operations, logistics, supply chain, or warehouse coordination.
• Prior warehouse or fulfilment experience with supervisory responsibilities.
• Capacity to manage complex, concurrent activities in a high-volume setting.
• Comfort working collaboratively across different teams and resolving issues efficiently.
• A proactive, solutions-oriented approach.
• Proficiency in communication and reporting, with the ability to interpret data and convey insights clearly.

Why Join Us?

• Opportunity to be part of a newly established, state-of-the-art automated facility.
• Play a significant role in developing the team and facility from its inception.
• Engage in a collaborative and safety-conscious work environment.
• Experience variety in operational involvement and system development.

To apply, please click "apply" to submit your application.

Location: Kemps Creek Work Type: Full-time, Onsite