Operations Support Administrator

Operations Support Administrator

Company: BGIS Technical Services (Self Perform) Location: Sydney, New South Wales Employment Type: Full-Time, Permanent

The Role

BGIS is looking for an organised and customer-focused Operations Support Administrator to join our Self Perform team in Sydney. This is a fast-paced role where you will coordinate the delivery of planned and reactive maintenance services across various client contracts. You will work closely with Area Managers, technicians, clients, and subcontractors. Your responsibilities will include scheduling, dispatching, and monitoring maintenance work orders to ensure service delivery meets contract requirements, service level agreements (SLAs), and key performance indicators (KPIs). This role is suitable for someone with strong scheduling, administration, or facilities management experience who enjoys problem-solving, engaging with stakeholders, and contributing to operational excellence. You will be supported with industry-leading systems, structured training, and career development opportunities within a global facilities management organisation.

Why You'll Love Working With BGIS

• Recognition & Rewards: Includes spot recognition vouchers and a $2,000 employee referral bonus.
• Health, wellbeing & lifestyle benefits: Fitness Passport (access for you and your family to gyms and aquatic centres nationwide), employee discounts, and optional yearly paid flu vaccination vouchers.
• Additional employee benefits: Including novated leasing options.
• Paid parental leave & volunteer leave.
• Safe systems of work and strong operational support.
• Competitive salary and long-term career opportunities.
• Structured training and development pathways.
• Supportive leadership and collaborative team environment.

What You'll Be Doing

• Coordinate and dispatch reactive and planned maintenance work orders to field technicians.
• Schedule maintenance activities to ensure SLA and KPI requirements are achieved.
• Allocate work based on technician location, skill set, priority, and availability.
• Monitor and manage work orders through the field service management platform (Astea or similar).
• Provide operational support to Area Managers and field teams.
• Respond to internal operations enquiries and client service desk requests.
• Generate reports and provide operational updates to management teams.
• Liaise with subcontractors, suppliers, and internal stakeholders as required.
• Support purchase order processing, stock coordination, and maintenance cost tracking.
• Assist with maintaining accurate records, task updates, closures, and reporting.
• Build positive relationships with clients and ensure a high standard of customer service.
• Support ongoing process improvements to enhance operational efficiency and service delivery.

Your Education, Experience & Skills

• Minimum 2 years' experience in facilities management, operations support, trade services, scheduling, or a similar environment.
• Experience using ERP, CAFM, CMMS, or field service management systems (e.g. Astea, SAP, Oracle, Maximo).
• Strong scheduling, coordination, and administrative capabilities.
• Excellent customer service and stakeholder management skills.
• Strong analytical, organisational, and problem-solving abilities.
• Ability to prioritise and manage competing tasks in a fast-paced environment.
• Intermediate Microsoft Office skills (Excel, Word, Teams).
• Strong written and verbal communication skills.
• Solution-focused mindset with a commitment to continuous improvement.
• Full working rights in Australia (essential).

About BGIS

BGIS is a global leader in integrated facilities management, project delivery, asset management, and technical services. With over 10,000 employees globally, we deliver innovative service solutions across diverse sectors including government, healthcare, defence, commercial, education, and critical infrastructure. BGIS Self Perform specialises in delivering planned and reactive maintenance services across building, mechanical, electrical, hydraulic, and fire disciplines nationally. We invest in our people through safe systems, modern technology, and career development opportunities.

Learn more: https://apac.bgis.com/

We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past, present, and emerging. BGIS is an equal opportunity employer and strongly encourages applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, and people from culturally diverse backgrounds.

Apply Now

If you are an organised Operations Support Administrator seeking job stability, excellent benefits, and career growth with an industry leader, we encourage you to apply.

Explore more opportunities at: https://apac.bgis.com/careers/