Part Time Customer Service & Sales Consultant INVERELL

Part Time Customer Service & Sales Consultant - Inverell

Company: Telstra Location: Inverell Work Type: Part-time Work Setting: Onsite

Telstra, a prominent Australian telecommunications firm, is seeking a Part Time Customer Service & Sales Consultant for its Inverell location. This role offers the opportunity to contribute to an established brand recognised for connecting Australians. As a consultant, you will assist customers in identifying technological solutions that enhance their lives, aligning with Telstra's mission to foster a connected future where all can thrive.

Key Responsibilities:

• Deliver excellent customer experiences by guiding customers to suitable products and services, aiming for memorable interactions.
• Act as a knowledgeable resource on current technology and services, providing informed advice and solutions.
• Utilise consultative sales techniques to meet and surpass sales targets and Key Performance Indicators (KPIs), while ensuring customer connectivity.
• Collaborate with team members to foster a welcoming and supportive environment that contributes to achieving store objectives.

Remuneration and Benefits:

• Hourly Rate: $30.33 per hour. Junior rates are applicable for individuals under 20 years of age.
• Penalty Rates: An additional 25% for weekday hours worked after 6 PM, 25% for Saturday hours, 100% for Sunday hours, and 150% for public holiday hours.
• Superannuation: 12%
• Discounts: 30% off Telstra services and access to exclusive offers from over 240 brands and partners.
• Leave Options: 16 weeks paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the option to purchase up to 4 additional weeks of leave.
• Training and Development: Access to over 17,000 learning programs via LinkedIn Learning and participation in the Future Ready program for skill development and career progression.
• Flexibility: Offers flexible working hours and a supportive approach to parental leave.
• Recognition: Includes monthly performance rewards and various recognition programs.
• Culture: Opportunity to join a diverse and inclusive team that values individual perspectives.

Candidate Profile:

• Possesses strong communication skills, with an ability to connect with individuals and improve their experience.
• Demonstrates a solution-oriented approach, capable of adapting to customer needs.
• Exhibits a sales drive, motivated to achieve and exceed sales targets and KPIs.
• Shows a passion for learning and developing skills within a dynamic setting.
• Maintains resilience and a positive outlook, even during busy periods.
• Customer-facing experience is advantageous but not a prerequisite; enthusiasm is valued, and training will be provided.

Application Process:

To apply, please click "Apply Now". Following submission, you will receive an email from HireVue, our assessment partner, to proceed with the next steps.

Telstra Retail is committed to diversity and inclusion, welcoming applications from all backgrounds, abilities, and experiences. We aim to cultivate a workplace where everyone is respected, valued, and can achieve their potential.