Part-Time Educator

Part-Time Educator

Company: lululemon Location: Brisbane QLD Work Type: Part-time Work Setting: Onsite

lululemon is a performance apparel company focused on yoga, running, training, and other athletic activities. We develop innovative products with advanced fabrics and functional designs, aiming to create transformative experiences that help individuals move, grow, connect, and thrive. Our achievements are driven by our product innovation, retail presence, commitment to our people, and the strong connections we forge within our communities. As a company, we are dedicated to fostering positive change for a healthier, more vibrant future, which includes cultivating an equitable, inclusive, and growth-oriented environment for our team.

Beyond the Paycheck (Benefits & Perks)

At lululemon, we support the complete individual – their body, mind, and spirit. Our total rewards program is designed to assist you in reaching your objectives and dedicating time to what you love. In addition to competitive base pay and a team-based bonus structure, we offer paid time off, substantial employee discounts, fitness and yoga classes, a parental top-up program, and personal and professional development opportunities.

*Note: The availability of these benefits and perks may depend on your location and employment type, and certain eligibility criteria may apply. lululemon reserves the right to modify these benefits and perks, in whole or in part, at any time without prior notice.*

Job Summary

The Educator role is fundamental to our organisational success. Educators are proficient in delivering world-class customer service, or guest experience, within our retail stores. Their responsibilities include engaging with and building connections with guests, providing in-depth product education, and authentically communicating our community and culture.

Core Responsibilities

• Guest Experience
• Engage with guests to ensure an excellent guest experience, respecting their time.
• Identify guest needs to offer tailored, effective solutions for purchases and returns, and provide support.
• Deliver technical product education by explaining the value and benefits of products.
• Facilitate a smooth end-to-end guest journey by processing transactions accurately and promptly, and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, ship from store) in accordance with company standards.
• Move actively on the sales floor to consistently engage with guests and address their needs or store requirements.
• Receive guest feedback and collaborate with store leadership to take appropriate action and resolve issues for guests.

• Working with Others
• Contribute to a respectful and inclusive team atmosphere by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Develop supportive and productive relationships with all team members.
• Collaborate with team members to optimise the guest experience and support store operations.

• Operations
• Perform product presentation tasks (e.g., tidying items, restocking depleted floor inventory from stock, relocating items) according to company standards.
• Utilise in-store technology to support store operations and enhance guest experiences.
• Undertake cleaning duties as necessary throughout the shift to maintain the store's premium environment.
• Understand and adhere to people safety policies and procedures to maintain a secure work environment.
• Perform duties in compliance with applicable policies, procedures, and laws or regulations.

Job Requirements

• Eligibility
• Must have legal authorisation to work in the country where the store is situated.
• Must be able to travel to the assigned store via reliable transportation.
• Must be 18 years of age or older.

• Schedule/Availability
• The work schedule may vary based on store needs.
• Work will occur on a variable schedule, potentially including early mornings, mornings, afternoons, evenings, late nights, or overnights, as well as weekends and holidays.
• The schedule may also include times when the store is closed to guests.

• Job Assets (Desirable, Not Required)
• Education: High school diploma/GED/equivalent, or higher.

What We Look For

• Attention to Detail: Demonstrates care for detail and thoroughness in completing work tasks.
• Being Organized: Prioritises and completes assigned tasks efficiently and accurately.
• Drive: Is self-motivated and determined to meet or exceed goals.
• Safety Orientation: Is committed to complying with safety rules and guidelines.
• Personal Responsibility: Accepts accountability for actions and is dependable.
• Inclusion & Diversity: Creates and supports an inclusive environment that values and celebrates differences.
• Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives.
• Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment.